Panera Bread — Restaurant in Clinton Township

Went there today paid $50 for our food took a sip of our two large papaya green teas and they were both super watered down and tasted horrible. When the blonde drive through girl came to the window I explained that something was wrong with our drinks. She responded “well nobody else has a problem with it.” I then explained that I drink this all of the time and it tastes really bad and can’t even drink it. She then went on to tell me that nobody else has complained today about it and everyone there has been drinking it. I then asked her if the people in the drive through have been tasting it before they left and she told me “yep and nobody has a problem with it.” I wasn’t asking for anything free, just the drinks that I paid for. So because she wouldn’t replace these horrible drinks I went around to the front poured them out and refilled them with lemonade bc the green tea in the front of the building was just as horrible. Not sure if someone doesn’t know how to make it with the proper water to concentrate ratio or they are just too lazy to make a new batch and just keep adding water to it instead. But since when do you tell a paying customer that they have to keep the junk you served them bc nobody else has complained today. Is there a quota on how many people have to complain before you’ll serve edible products? I was nice about it, she had an attitude as if I personally attacked her grandmothers family recipe. Won’t be back, if I pay $50 for a meal I expect to at least get what I paid for, not argued with and served...

I'm not a Panera Bread regular, in fact these "trendy" restaurants aren't something i frequent at all. This visit was at the invite of my daughter (the last time i was in a panera was over a year ago!) First off, maybe i'm old, maybe i'm old school, but i like speaking to people. walking in and having to place my order on a machine instead of interacting with a human being is just one way of the business saying, "we're too busy to bother with you". so we placed our order on the computer and walked over to get our drink cups like the sign said. we waited patiently while employees were to working the drive through. again, i'm old school so if employees were ignoring me i would have spoken up. However, another employee who was on his lunch got up to help us and apologize for our wait. i told him it was okay and i realized people were working. if i didn't thank him, i'm truely sorry, i was very greatful he gave up time on his lunch to help us. from there on, everything was stellar! the food was tasty and everything i saw in the location was immaculately clean. i give the location 3 stars for service, i wish i could give the guy that helped us 5 stars!!! one thing no google review offers is "Value". Panera bread is expensive for what you get. No matter how tasty it is, $10 for half a sandwich is a bit crazy (at...

So I ordered a sandwich over UberEats. It arrived in a giant mess of dressing and lettuce. They missed the bacon I added on for $5 and UberEats wouldn't make it right. That's fine. I call the restaurant and politely let them know my sandwich was kind of a mess and it was missing things, and the nice manager on the phone was beyond understanding and put my name down for a remake.

I come in the morning after with the bag, receipt, sandwich in hand, and this older woman was so...so rude. She wouldn't greet me, even though I waited 2m for her to finish what she was doing. She gave me a really hard time about the sandwich, from insisting they couldn't make it at this time, to saying I couldn't get it with bacon like I paid $5 extra becauseits supposed to be vegetarian. No, "I'm sorry for the inconvenience" when I had to drive 5 miles out of my way, or the dinner I missed last night because this sandwich was so heavily covered in oily, greasy dressing it was like a sponge. I don't like giving food service workers a hard time but she made me feel...