Pho Asian Noodle House & Grill

I was having a meal when the server spilled a large amount of noodle soup on my coat, which I had placed on a chair. Neither the server nor the manager offered an apology.

Initially, the server outright denied causing the spill, insisting that my coat must have fallen and soaked up the soup itself. When confronted with the splash marks that obviously suggested otherwise, she just kept offering to spray it with detergent, saying things like, 'It'll be invisible once it dries' and 'Let me wash it for you.'

How can a stain from soup, which is not just pure water but contains various seasonings, simply disappear after drying? And her offering to wash it? With the same hands that almost dipping into the soup when serving food? SOS

The manager's sarcastic comments about my lululemon coat were unbelievable: 'I've bought many lululemons; they're washable. Haven't you ever washed this coat? No big deal, I thought it was super expensive. We can wash even a few hundred-dollar clothes. If not, we'll compensate you for it.' Yet, there was no attempt to actually compensate.

Firstly, this coat is a discontinued model. Secondly, lululemon's technical fabric is synthetic, and I never intended to wash it – I'd simply wear a new one if it got dirty. This was a brand new coat! Just because it's not an even more expensive brand, does that give them the right to stain it without any repercussions? Do they even realize that it's my personal belonging, my property? Ruining it and then refusing even apologize – do they have any sense of decency or responsibility at all?

Also, they offered free drinks as a promotion when business was slow, clearly as a tactic to attract customers. But once their business picked up, their attitude changed. They seemed reluctant to continue the offer, yet didn't want to lose face by stopping it. So, they begrudgingly provided the drinks, but not without making snide remarks implying that the customers couldn't afford to buy their own beverages.

If I ever visit this restaurant again, it would be a blemish on my life.