Baptist Healthplex at Mississippi College — Local services in Clinton

I’m afraid I need to edit my review. Months ago I gave this gym a 5 star review. I’ve traveled through many states and been a member to dozens of gyms. It truly had everything I’ve wanted in a gym. However, I had to move for my job and after calls and calls and emails and emails over a matter of 3 months to cancel my membership I was not only continually charged but double charged. I had to return to town months later. I drove from South Dakota on my birthday and slept in the bed of my truck. All I was looking forward to on my birthday was a shower, a good work out, sauna, and cold plunge which I enjoyed at this gym while I lived in Clinton. As I pulled into town tired and sweaty I went inside for a day pass. They informed me they don’t do day passes anymore. I shared with multiple employees with patience, kindness and hope, my story of the past two days. I mentioned it was my birthday and I just need a shower and would love a work out and to enjoy their sauna/cold plunge/hot tub. There was no human being that even admitted they were sorry and wished they could help. Just cold responses. I don’t blame the young kids who worked there. I even showed them my multiple months of double charges after I moved away and clarified I needed my membership cancelled. It hurts me to change my review from 5 star as I’m usually a 5 star reviewer but this situation made me so so sad. I hadn’t been so sad in a while. What has things come to when people cant use autonomy and free judgement to not only help someone in need who was a loyal member but to also make a sale!? level with a person and help somebody out. There is no autonomy anymore and employees have to listen to a system of rules that makes customer service garbage and distasteful. It was so disappointing to see a lack of effort to make a sale for a business. I was willing to pay for a month and they still said no. They turned me down cold and had no remorse or guilt to watching me walk away dirty on my birthday after begging them to take my money, overcharge me for one day just to shower...

Upon joining, I was informed that my Mother could bring my kids to the gym in my absence. That was important to me because of my work schedule. They said she could bring them as a Guest , since the kids are not of age. Well, after the first month, my Mom was told that she had to be a member. She explained that she had brought the kids several times with no problems. She has NEVER used the equipment and has ALWAYS set and monitored the kids. Josh Osborn told her that she had to leave HIS building. He stated that they do not have a Guest policy. I should have been informed upon registering that they do not have a Guest policy!!! SHE WAS NOT UTILIZING Josh’s facility only sitting watching her grandkids!! I didn’t know that Baptist Healthplex was owned by Joshua Osborn. Needless to say, I canceled my...

I tried it out for the first time today, 17 months Postpartum, and was short checked by a female faculty member. She told me I couldn’t wear the shorts I was wearing. I was shocked, as I was properly clothed in normal athletic attire. Almost cried as I went to pick up my child. After checking online and not finding a dress code, I am led to believe I was being discriminated against purely on the bias of this staff member. The equipment was great. Felt good about the childcare. The other staff were friendly. However, I will struggle to return under these circumstances. How a fitness center can allow this conduct from employees is beyond...