
My first experience was good and bad. For those who are new to this restaurant have someone go sit at a table you want because this is a pay first then eat after type of restaurant. The food is good. I have no complaint but customer service for my first time experience was horrible. Me and my family sat outside because inside was getting full. I ask the server who gave us our food if she can turn on the heater for us and she said she don't know how. She went inside and got someone that does but they didn't turn on our heater they went to the other side of the patio to turn on there's. They never came back . I went inside to wait in line and ask Joyce if she can help turn on the heater for us because my kids are getting cold. 5 minutes later the same server with burgundy hair with the black apron came back with another server to deliver the rest of our food. When they deliver our food they instantly ran inside right after I took the food. Even my wife notice how fast they ran inside. Look at your camera if you have too. Today 2/17 around 6:20-6:30pm. You will see your server drop off the food and ran inside. Now I'm upset because I order 4 plate of food and got 2 fork and no one was able to come out and help with the heater. I went back inside and waited in line and Joyce came to ask me what was wrong. I said this is my 3rd time asking if someone came turn on the heater for us and get us another fork. She immediately jump on it. She got me a fork and come out right away to turn on the heater. Thank you Joyce for helping. I'm upset that I have to ask 3 times. If there was a bigger table I would of sat inside but sadly every big table was taken. The lady who gave us our food should learn how to turn on the heater . I seen Joyce did it and it was easy. I wouldn't touch it though because I don't want to be liable...
Read moreI ordered take out while in the restaurant, I wanted to guage the feel for the place. Which I don't often do. Staff is friendly but it was busy so they were definitely overwhelmed with orders, they could use a bit of assistance with organizing their orders. I only waited about 15-20 minutes, so if I ordered online or ahead it would have been in and out. The restaurant is nice inside! Clean, nice decor and presentation 👌 I ordered spicy miso, which only has a bit of spice, I love spicy food but I understand the level of spice I'd request would put most people off. The broth is tasty and rich in flavor! The noodles have a buckwheat flavor, idk if thats what is used, but its common so I'm assuming that's what it is. The ease of taking the food home was good! They keep the toppings and noodles separate from the broth which is a huge plus so nothing goes soggy. The Cha-su or braised pork has a really good flavor! I don't really have any complaints other than the disorganization inside, overall good first experience! Those who are not familiar with "real" Ramen, do not expect that instant Ramen taste. The broth is much different usually home made or have a bone broth consistency, the noodles have a dense texture and there's toppings like green onion, dry seaweed, egg, veggies and a protein. So try it with an open mind and try different broth flavors you'll for sure find one you like. Or customize your own bowl with...
Read moreI came with my family because my sister kept raving about this place. Took my 2 year old toddler son here because I figured, he can have some noodles. Ended up ordering him an order of egg rolls. Thank goodness we decided to break it in half to cool it down. It was uncooked! Cooked on the outside, nice and golden crispy. Soooo under cooked on the inside. We sent it back to have it cooked longer. Minutes later, they sent it back to our table to question us, “question us” where is it still raw?! I was way over my head. At this point, I just wanted leave. U can still see that it was still slimy and you can clearly see the rawness pink n gooeyness of the eggs used to keep the stuffing together and moist. At this point, I wanted to go get the manager but the husband wanted to be nice and said no. “We” HAD to show them where it was raw, the whole thing! It is so scary to know that the person in the back cooking your meal does not know if it is cooked or not by looking at the food! Technically, ur supposed to use a thermometer to test for doneness. But who does that, right? But come on. I cook, and I make egg rolls, at home. So I know what I’m talking about. We jus canceled the order and went with something else. But never again will I ever go back, ever again. I’d give zero stars if I could. Should had notified the manager instead because that is...
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