KAY Jewelers — Local services in Clovis

They lost my wedding ring. I took my wedding ring in last week for the warranty repair/cleaning service. The ring was supposed to be sent off to the repair center. We got a call that my ring was stolen in the process yet they will not provide us any information. We’ve tried calling to obtain a case number for the investigation that they’re stating they opened but no one is picking up the line. We also asked about getting a replacement ring, of course they weren’t able to give us any information. They basically just called to advise my ring was stolen and to wait for them to call back. If my property was stolen, I am considered a victim of a crime, therefore I should be provided with ALL information including the case number and the steps that are being taken to remedy this issue. Maybe leaving a negative review will encourage them to reach out to me. I’ll be waiting for a call back. You have my...

I took my ring in to be sized, trusting that it would be handled with care. However, when I got it back, it looked completely different. The band was scratched, dented, and yellowing, and it had lost all of its original shine and brilliance. Even more upsetting, the diamond was misaligned and slightly crooked—something I would expect from years of wear, not a simple resizing.

A 14K white gold ring, worn for less than three weeks, should not look this worn or have a band turning yellow. After raising my concerns with the store, Kay Jewelers acknowledged the damage and sent the ring off for repairs. While I appreciate their willingness to address the issue, I am deeply disappointed that this happened in the first place. This entire experience has been frustrating and...

Horrible place do not purchase a wedding ring from them. The worst customer service, they are not honest and lack major communication. Ruined my engagement ring to where the four prongs where my top diamond sits is completely uneven. I hate looking down at my ring. Sent my ring out to be repaired and they had no idea where it was. After all this a wonderful manager named Jenny was absolutely amazing. She went above and beyond to help me and was so kind to me and my husband. She made this whole mess a great experience. If it wasn't for her I qould never recommend this place to anyone. Jenny definitely needs a raise! I can say that I would go back and purchase something because of her. I am so happy with how my...