Atlanta Bread Concourse A — Restaurant in College Park

Food great. Atmosphere good. Service....terrible. Started ok. Ordered Hennessey on Ice. Emphatically told a double was only 3$ more. I said ok. Few mins later as I looked at menu, was asked what I wanted. Ordered wings BUFFALO. Heard bartender say, "hot". Was never asked if I wanted fries or celery/carrots (per menu) Few mins later guy to my left orders food, and a shot of Jack Daniels. Again, I hear, "double only 3$ more, which he agrees to. He then asked if I was ready for another one. I replied yes, and asked for a Miller Lite bottle also. Shortly thereafter a new rocks glass with brown liquor is sat IN FRONT OF MY EMPTY GLASS. Guy beside me got nothing. Later I remind bartender he forgot my bottle of Miller Lite, which he corrects immediately. Then I poured new glass on of my first glass.....Jack Daniels, not Hennessey. Told bartender of mistake, told him not big deal...I'll drink it, just didnt want other guy to be charged. Then food came out...Teriyaki wings....with fries! When I told bartender about mistake he says "no...no..no..I got this right". Pulls out a register tab as proof as if it mattered (it also said I ordered a Jack Daniels!) Then Guy beside me gets gets food.....Teriyaki wings with fries...surprise surprise. Its at this point he realizes he doesn't have his drink. checks his receipt tab, sees its not on there and orders another shot. Bartender tries to get another double which he declines. He leaves, another customer sits...and orders wings. Asks for "BBQ". I swear to God bartender says...."Teriyaki....got it". Un-freaking believable! Not making this up. After talking to co-workers about "corporate" being there, he quickly closed out tabs and left. Will NEVER go here again strictly because of this bartender screwing EVERYTHING up. A shame too because food and atmosphere were great (despite fact Igot TERYAKI instead of Buffalo), and I travel...

Horrible experience one guy pulling all the weight... Serving drinks.. greatly appreciating the upselling he advertise while the ghetto girl with an attitude like someone owes her something was ignorant and rude? Bad business I'm in the bizz... If someone asked you for their bill especially at an AIRPORT . Your response should never be "I anit your bartender" while servicing the bar.. my response to her was ok..... YOUR A TEAM! Regardless if your my bartender or not your a team. You can obviously take 10 seconds out your time to print my check so I can make it on my flight on time without running out on your tab.. rude, disrespectful.. and unexceptable! Who does that? Feel bad for the guy with the dreads who actually went above and beyond to provide great customer experience to have a lazy girl like that standing in the background while he's pulling her weight. It wasn't fair to him to receive that type of ignorance. 2 seconds? Really ? Not like you had to move and make me a drink.. get rid of her because of that my bartender he had to take loss on my $40 tab which he greatly earned a 20%+ . She could careless about her coworkers and job... your not my bartender.. really? Buddy who gave me good service had to get a $0 tip because of her ignorance! Shame on you "Atlanta bread and bar"! For her inconsiderate experience. I stop in Atlanta all the time for my business trips. Because of her attitude I will never spend another dollar at your bar. You have people like that working for you I have no time to waste my energy or money on that ignorance. Give that guy with the dreads a raise and get rid of that ghetto girl who thinks the world owes her something. Because of her customer service you will forever lose my...

We got alerted our flight changed 10 minutes from boarding to concourse a to concourse e. The staff member wasnt behind the bar so I sent a member of the party to catch the flight. I then saw the staff member using his phone against the wall in the dining section. Once he realized I wanted to pay, he gave me the credit machine and I left 20%. Once we ran to the tram to go to concourse e and started to board the tram, the staff member ran up to me, tapped me on the shoulder and told me to step away, that there was an error with the transaction. So the other member of the party hopped off the tram as well to see what was wrong. He told us the card reader had an error, he wanted to run the card again, but the reader didn't work away from the restaurant so we had to go back upstairs. We ran back together and when we go to the restaurant, I re-entered my info, scanned my card, and i asked to talk to his manager because we weren't going to make the flight. He pointed his manager out and when I walked up to her, i said excuse me a few times but she refused to make eye contact or respond anyway toward me so we just continued to repeat our run to concourse e to not waste time on someone who wasnt going to give us the least amount of customer service. In conclusion, her lack of sensitivity and professionalism sets a low bar for the rest of the staff to take their job seriously at Atlanta Bread Company / Sweetwater, which is apparent from this scenario. Customer service obviously needs drastic improvement regardless where a location is established; therefore, we will be avoiding other locations for both corporations with this kind of...