Dunkin' — Restaurant in College Park

Disgusted with the treatment of this place. Very poor management. Walked to this store which is in proximity to my newly purchased home for breakfast and Manager Charmaine tells me that she is not serving any food that I can only buy donuts or coffee. I ask why am I not able to get food as I only wanted a sandwich and she says with a attitude that she has all these online orders. I asked her how is that fair to me as a patron who walked to the establishment and she began to roll her eyes. I couldn’t believe that she would be so unprofessional as to have a attitude with a customer who has a valid concern. I then said to her that I can understand if you would have told me there may be a longer wait for food as there in an increase in orders but to tell me that you will not be serving a breakfast sandwich that I have to get either coffee or donuts is absolutely not appropriate. She then after all of that said that she would (begrudgingly and sucking her teeth) make me a sandwich and then I said no I do not want you to make me a sandwich. Don’t even worry about it. Another young girl that was working with her decided to come up and start to say she’s going to have a nice day and get all smart with me (the customer) who will no longer support this business. This is a establishment that I recently started supporting almost daily and sadly I have not felt more disrespected and I do feel that this establishment is definitely racist and prejudice based on the way that I was treated as a customer. They would not have spoken to another customer in the tone that they chose to spoke to me. The owners need to take a closer look at how their store is being run and what is actually happening here as there are serious issues that will need to be addressed. The other young lady (without the hijab) was disrespectful and rude so much that the manager had to turn to her and ask her to stop. All because the perception of me being visibly upset and asking questions as a black woman made it ok for her to get disrespectful and roll her eyes. I don’t understand how this behavior is professional nor ok. The Franchise owner needs to take a serious hands on approach to turning this location around or there will not be a location soon. I have combed through these reviews and it’s apparent that the complaints have not been handled appropriately. Poor management starts from...

Let me say this...this place was a mess ..the assistant manager which was a young lady.. she needs to be retrained...the employees seem overly under train....I order a turkey and egg and cheese sandwich for curb side .pick up ..well I waited for a half hour for me to walk inside and say heres your coffee but there's a wait on your sandwich...um really....the guy that made my sandwich made it wrong he not only put pork on there three times..yes I had to go back three times before I call customer service.....like they had a full attitude with me because they were wrong..when I ask for my money back they told me no...I express to them that myself as a manager you never argue with the customers... and if I was there manager the three would not be at my store... if a customer ask for corporate number...they are to give it not tell them no...if they made a mistake try to listen to details on what they want and ask for...so the issue can be fix... since this i have not been to college park dunkin donuts on Baltimore Ave... and I never plan to go back... that day took up 1and a half of my morning... after I just got off work....I just wanted my sourdough turkey and egg sandwich with a coffee and head home ....but nope I had to turn around ...because of bacon!.. for them to put bacon on it again then to put a little of bacon in the back of my sandwich.... details listen and attitude is the key to a good team work ...and happy customer...

Been here about a dozen times over 6 months with average customer service. Food quality is exactly what you expect when you order Dunkin’s; sometimes maybe good, sometimes maybe shhh.

Today 1/29/25 my wife and I went inside and ordered food and drinks for both of us. Only one other customer in the store and they had already been helped. There was only one young gentleman working and he paid attention to us while we ordered, didn’t have earbuds in, and actually made our food and drinks with care instead of just slapping it together and moving on to the next customer.

Most times when you get bacon on a sandwich, the employees will just throw the bacon on without separating it so some bites you’re chomping through 3 pcs of bacon all folded in half and others you get none at all because you ripped it all out with your first bite. This young man took the time to separate the bacon, made sure the cheese was roughly centered and not half off and folded around the sandwich. Overall the food was great, coffee and tea were average at best - not entirely his fault, kinda losing interest in Dunkin’s coffee as of late.

3 more customers showed up and he kept his cool and continued to make each order with care instead of being flustered and rushing. We plan to go back and compliment him later.

Keep up the...