The preparation and food itself was good, but the main problem I faced was with the acceptance of my paper coupon. I had a 3 footlongs for $17.99 coupon which I showed before I ordered and which was examined and approved before I ordered by what I can only assume is one of the owners. Once all 3 footlongs were made, I presented the coupon again, which was scanned and apparently was not accepted any more. The expiration date was 7/11/24 and we dined 7/6/24, so there seems to be some issue with the coupon system. The person assisting us showed a total of about $38 then dropped it down to $26 after he applied his own discount because he could see that it was not accepting it for some reason but wanted to somewhat honor the coupon.

My issue here is that, assuming he is an owner, why could he not simply modify the charge amount to match the coupon. He had seen it before we ordered and agreed it looked valid.

We also did not get a receipt.

The food was great and the service was excellent and upbeat, but the main reason we went today was because of the coupon and having it not be honored was a big damper on the experience.

If this genuinely was a technology issue, and the person assisting us did his best, then I would give them 5 stars. In this case, they should make sure the appropriate parties are informed to fix the issue ASAP and inform the customer before the order is placed if they knew the coupon system was having issues.

However, my worst case fear is that this is an effort to squeeze more profit out of the customer while pretending to honor the coupon. This would be a short term strategy that will fail to bring back repeat customers.

Disclaimer: I am being given a cookie in exchange for this honest review.