Taco Bell — Restaurant in College Park

This location was recently remodeled and looks good but the same poor service is still there. Gladys, the manager, is where the issue starts. I made a purchase a little less than month ago and realized when I got home the regular taco that was part of my meal was missing. I immediately contacted TB via the website and received no response. I followed up a few weeks later and still nothing. Yesterday, I was in the area and needed to grab a quick dinner for the family. Before, leaving I remembered I still had the outstanding issue with not receiving a taco. I spoke with the cashier and she went to talk to the manager (Gladys). Gladys eyeballs me from the back office and sends the cashier out to refuse my request. At this point, I am a little frustrated since she couldn't even bother coming out from the back when I could see her. I told the cashier that I have documentation of my complaint and can show other proof as well and if the manager wanted to continue to not honor the purchase, I would have to take other actions. She went to the back and again, eyeballs and no service, just incompetent responses. It's really not about the taco and never was, TB is a multi billion dollar corporation and does not need charity. On the other hand I need my money and when I pay for something, I expect to get what I paid for regardless of if it $10 or $1. To put the icing on the cake, I got home after the experience and realized I was missing another item.

The lack of consistent service here starts at the top with Gladys. The lack order accuracy is a reflection of how management approaches customer service in general. Why would an employee ensure an order is correct if the manager treats customers as if TB is doing favors and not...

Just left Taco Bell at 8428 Baltimore Ave., College Park MD 20740 @ 6:10:41PM buying drinks for the individuals I work with. Three frozen drinks, I was told they cost $3.18. to be sure I asked again and again was told yes $ 3.18 but, when I got to the window (Steven) Cashier Ernest A. is what he said his name was, also the manager he said. Told me my total was $10.46. Excuse me the girl on the mic just said $3.18. (Steven) Cashier Ernest A. well happy hour over. Ok but, we asked twice. (Steven) Cashier Ernest A., close and walk away from the window. When another young lady come to ask if we still want our drinks . I ask ( Steven) Cashier Ernest A. aren't you supposed to honor what was quoted he says my district manager is going to wanna know why I gave it to you. Ok well what is your district managers name and number because you are rude. (Steven) Cashier Ernest A. , yeah ok, his name Hakim and I can't give you his number. Well. Hakim or whoever the district manager is here at this Taco Bell (Steven) Cashier Ernest A. Clearly needs to be retrained. You would think being well over 20 yrs old he would know better and how to talk to people but, he doesn't. And, yes just to be clear it wasn't about the money my individuals did get their drinks. (Steven) Cashier Ernest A. IS RUDE AS HELL...

WARNING: Do Not Park Here

There is a towing company called RPM Towing that has some shaddy deal with the Tempo College Park apartments right next to the parking lot. Essentially, RPM Towing predatorily waits around until they see a car park in the lot near the Taco Bell or Denny's and under the guise of towing for the apartment, take your car and demand practically $200 for your car. When confronted, they lie and claim that they spoke to the taco bell manager or that they asked the workers if they could tow the car (deflecting the blame so that you attack the taco bell staff and not them), however this is not true at all. Once, the taco bell manager called the RPM towing company on my behalf to inform them that I was a customer and they still refused to return my call. Only under the threat from the manager of providing video surveillance footage and potentially calling the police they rudely conceded while making childish insults to me and my family and gave me my car back. Please like this so other people are aware and don't let this towing company scam...