Tropical Smoothie Cafe — Restaurant in College Station

I recently visited the Tropical Smoothie Cafe in College Station and placed a mobile order for food and a smoothie. When I arrived, the drive-thru was empty, so I tried to pick up my order there. However, the staff informed me they don’t allow mobile order pickups through the drive-thru to ‘reduce the line.’ Even though there was no line, I was asked to go inside to get my order.

After walking back to my car with my food, a worker knocked on my window a few minutes later to let me know they’d given me the wrong smoothie. I had ordered a sugar-free option, but they initially provided one with sugar.

Overall, the experience was disappointing. The customer service could be improved, and requiring mobile order customers to come inside feels unnecessary, especially when there’s no drive-thru wait. It would be much more convenient if mobile orders could be picked up at the drive-thru window for a smoother,...

Adding this review to say the coupons they sent in the mail may not work. I went it today and tried to use the 5 dollar meal one and the teller was unable to get it to work. Normally it is apparently a 15 dollar meal so given that it was a 10 dollar difference I really didn’t think I could pay that with what I had budgeted for this. Given the steep discount I have seen I am now not fully surprised it did not work, but I wish they did not advertise it in the first place if it was never going to work cause I think it’s a bit of a waste of peoples time.

So if you were planning to come here based off of one of those coupons I would plan to be prepared to either pay for your stuff without it or just leave like I did. Coupon that did not work is pictured below and was sent in the mail.

Wish I could have tried the stuff, but it was not in the...

I visited them recently and was absolutely disgusted to hear music blasting over the speakers that contained racial slurs and hateful language. As a Black customer, I felt completely disrespected and targeted just for walking into this place.

I attempted to reach out privately to give the business a chance to make it right, but I have received no response. That kind of silence is unacceptable.

This is not just about music—it’s about the kind of environment you allow in your business. I expect someone from Tropical smoothie to contact me immediately to address this.

Until then, I cannot recommend this business to anyone who values respect, decency, or basic...