First time here. It is mostly tacos from what I saw on the menu. Ordered the El Jefe and two Matamoros Street tacos with fajita meat. You order from a counter and then take a seat and your meal is brought out to you. I don’t like that when you pay at the counter and it asks you to add a tip before you are able to evaluate the service. I selected the 18% which amounted to $3,37 and the only service I received was the food brought to my table. No one checked back or made any attempt to interact with me during the meal. Your food comes out without any utensils so anything that falls out of your taco you have to pick up and eat with your hands so make sure you wash them. Lol There is also no salt, pepper, salsa, or napkins on the table. You can go back to the counter to get napkins but I didn’t see any of the other items I mentioned anywhere to be found??? The inside was not really clean and I was the only customer for a while so we’re not too busy. My table needs to be wiped down and there were napkins on the floor at my table. The Matamores was definitely the star of the show in my dinner plate. They fry the outer tortilla with some type of cheese that gives it a unique and delicious flavor. The fillings are pretty good too. My three tacos, a soda, and an order of fries were $23.64. Another issue that irked me was the price of the fries on the menu is $2.95 but on my check it was $3.50?? Not a big deal but I do expect the menu to reflect the actual price you will be charged. Overall it was not bad but and I am glad I tried them out but don’t think I...
Read moreThe parking lot was empty when we arrived. It's 7:00 on a Saturday night. Usually peak hours for a restaurant. That should have been our first red flag. Told the person at the counter that we had never been here before and they didn't seem to care. Honestly he seemed annoyed that we looked at the menu for so long. Offered no help with the menu or offered any suggestions. I ordered the chips and queso along with the street taco meal. Was very disappointed that asada was not a meat option. I went with the beef fajita instead. My friend ordered chips and salsa. The queso had a weird flavor to it, almost sour tasting. The salsa tasted like they just mixed tomato juice with cilantro and heated it up. A lot of our chips were undercooked. My meal was served on a paper plate with terrible presentation. Absolutely the driest Spanish rice I have ever tried. I didn't dare touch the beans since they looked like paste from a can. The tacos were extremely bland with little to no flavor. We tried a couple of the sauces offered by the drink station and they all tasted dirty for lack of a better word. We were not able to eat most of our meal simply because it tasted awful. Had absolutely no interaction from any of the employees. When we were leaving the guy who took our orders just stared at us as we walked out without uttering a single word. It was pretty creepy. Overall a terrible experience. There was no attempt at any kind of customer service and the food was practically inedible. Definitely will not...
Read moreIm am not complaining about the food. It was OK. However, you have a huge service problem. I ordered three tacos. you have a special going on and i questioned the cashier because i thought the price was to low. I said that is all for three tacos. She said yes, we aren't trying to scam you. I told her I didn't think they were but that the price seemed to low for three tacos. She said the price was right. When the person brought my order to me, I asked if they had included the extra onion and cilantro I ordered. He said yes we have. Its all there. When I get the food home. I have 2 tacos and no cilantro and onion. I don't know what else I can do to make sure you get my order right. Do I have to go into the kitchen and cook it myself and bag it u to make sure I get what I pay for? I never ask someone to cut anything I only order what's on the menu and expect to pay for everything I order. I just want to know when I get home, i will have all that i order. Shouldn't be too hard but I guess it is. If it was once, id be less angry but I dont know how many chances you expect to get before someone says never again. I like to support small business , I just wish small business was equally supportive of...
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