Nashoba — Restaurant in Collierville

My name is Jewels McDonald, I was at your restaurant in Collierville, Tennessee. We heard good things about the place. Being that we were from out of town, my husband thought was a good idea to try something new. I got all excited and made sure we were there before the crowd. When we arrived we were greeted and sat down. The hostess told us give us a few minutes someone will be here. My husband decided to use the lavatory and came back which is now 5 minutes, still no one came. Now it’s my turn to the lavatory and I come back, not even a single person came by and let alone we didn’t get water. Beforehand there were 5 tables sat after us and they were all served with food and low and behold even WATER!!!. I saw your manager and he quoted “ I will get someone to you right away” this is coming from your manager who is in charge of your restaurant. This is going on for 15 to 20 minutes of us still not being served or given water. We had waiters and hostesses pass by us and still didn’t bother to come and check on us, not even your manager after he told me that someone’s coming. We decided to leave and when we walked out your place, your so called manager didn't have the audacity to look us in the face. I work in marketing for reputable restaurants and corporations, we teach class to our employees about customer service. Regardless if the restaurant is busy, you still have to make an effort to take care of your customers. You don't leave them in a corner and not service them for 30 mins to an hour whoever it is. Maybe we can give your manager some coaching, he surely needs it. Most likely you won't answer or do anything, but at least this will be on your reviews. Horrible service, attitude, and definitely 100% unprofessional. We can't even give you a -0 but it's Google, there being nice to you. Wish your manager was like...

Everything about this place is really good—except the food, which I’ll get to.

The ambiance and decor are contemporary and cozy. There are TVs everywhere, even outside—it’s a sports-watching and live music paradise. The servers are friendly and attentive, and the local beers are quite tasty.

The food is meh. By meh, I mean square pizza cafeteria meh. We’ve been twice and tried the cheese fries, burger, French dip, and, today, the nachos. This place is owned by a group that also owns a wonderful brisket restaurant. The burger is a mix of brisket and ground beef—how could it not be good, right? It wasn’t. Nothing horrible, but nothing memorable either. There’s no “gotta have that again.”

The cheese fries? Soggy fries with cheese that tasted like it came from a can. Basically, take all the yumminess of cheese fries and wring it out until all that’s left is blah.

Today, we grabbed some nachos with chicken and beer after playing pickleball. We added chicken for $6. There was maybe a quarter of a chicken breast—and not a Dolly Parton-sized one either, more like Anne Hathaway on a good day. (My wife says it was a tablespoon of chicken, but that’s a boring description.)

This could be an awesome place to gather and watch sports, but they need a complete overhaul of portion sizes, food quality, and kitchen oversight. Maybe they’re cutting corners to pay for all the other niceties—and the food is where it’s showing?

The ownership group has several good restaurants, and this could be one of them—but...

We’ve been to this restaurant once before and had a great experience, but unfortunately, our Fourth of July visit was a total disaster. The food was awful—my chicken tenders were so dry I genuinely thought I might chip a tooth. My husband’s salad was the only redeeming item, but the ribs were absolutely inedible. When the waitress noticed he hadn’t touched them, she shrugged and said they’re a “hit or miss.” Not the kind of thing you want to hear after spending money on a holiday meal.

My Old Fashioned was half-empty when it got to the table, and my pour of Lagavulin “on one rock” was completely watered down—clearly not handled with care or any understanding of whiskey.

To top it off, the live band (Super 5) was a mess. The female singer appeared visibly high, stumbled around the stage, forgot her lyrics, and clearly irritated both the audience and her own bandmates. Because the crowd wasn’t into it, she started approaching individual tables and even offered me $50 to dance—as if that was going to fix the vibe.

We genuinely enjoy live music, good food, quality cocktails, and a fun atmosphere. This was none of those things. Sadly, we won’t be coming back, and I’d strongly caution others—especially music lovers or foodies—to skip this place, especially if Super 5...