Dickey's Barbecue Pit — Restaurant in Colorado Springs

UPDATE: Dickey's did respond to this review and gave us a refund. Well done and responsive! Thank you for taking care of us and making the situation right.

Absolutely the worst BBQ I've had, bar none. My wife and I ordered a 2-meat platter for each of us ($17 x 2). Mine is shown in the photo after I placed in on my plate at home. Look at the bone with some shards of meat that was supposed to be a Pork Rib! I did not touch the rib, the photo shows how Dickey's packaged it. To add more insult, the sliced brisket was dry and chewy. What a joke! I can't believe this outfit is still in business when it serves platers like this for $17. NOT a two-meat platter. Just some dry brisket slices and a bone ;-( My wife's 2-meat platter also had dried, chewy brisket and pulled pork, which was okay. In addition, the sides are served in small cups, but they didn't even bother to fill the tiny cups up. Guess that crew was saving all the good meat for themselves...LOL I want my money back. I've been robbed!!! (See update above) The iced tea and fried okra were the best parts of the meal. Regarding service, the kid at the counter did not have a clue as to what he was doing. We came in and told him we were there for a takeout order, gave our name and order number, but he couldn't locate the package. Perhaps he was new? Anyway, huge disappointment compared to our first visit where the manager was super friendly and helpful. Leason learned, DO NOT ORDER TAKEOUT and DO NOT ORDER OFF THE APP OR WEBSITE. Just order at the counter and perhaps they will...

“General Manager” is a rude unprofessional sarcastic loser!!! We ordered 3- of the 3 meat plates. (ribs, sausage,brisket and ribs, brisket, chicken and chicken sausage chicken) on the one with double chicken he put less chicken than on the other one and when I asked cashier about it the manager yells “that’s right”. So my husband took both plates up and asked again and was told we were wrong that they go by weight. He really did not want to divulge how much via weight was supposed to be on plate. Then he handed us 2 to go boxes and said don’t like it get out and don’t come back. When told we would notify corporate he said to get out and not come back or he was calling police. Horrendous. We tried to quietly eat but everyone at the table kept getting dirty looks and employees making comments… not going to say my son stayed quiet. He said a few things I would prefer him not to say., but we tried very hard to eat and keep it to ourselves! As we left the manager, in front of new customers, started yelling at us telling us not to come back that he will call cops!!! Just to let you know we have been eating at this location almost once a week since it opened…. Never seen this man before. Never had such horrible service nor food! Will never go to this location again and will report him to...

I ordered curbside pickup for my wife and I. When I arrived I parked in the curbside parking spot and called the number on their sign. The man who answered simply said "hello". He gave no indication that I had even called Dickies. I then proceeded to tell him my name and order number, he just said okay in response. I didn't know where to go from there as the only two words he had said in the conversation were hello and okay. He said nothing after I gave him the order number so I said do I come in or you bring it out. It was very awkward. He said most people come in. I then came into the store and he gave me my food with no greeting and I left. When we got in my wife and I both tried our food. It was awful. The ribs I got had a smattering of sauce on them. I requested no sauce. They also were overcooked and I couldn't eat all of it due to its toughness. My wife's food was inedible, her lemon pepper wings were overly salted to the point you couldn't eat them. They were so tough to the point that she could finish them. Overall the customer service was horrible. The food was even worse. For that price point I expected better. My wife and I will never be returning and I recommend you don't go in the first place. 10...