Einstein Bros. Bagels — Restaurant in Colorado Springs

This location and their service is total garbage. So is getting a call back for the bad service on the corporate level, with a GM that doesn’t care. Don’t be confused by the map location on this Einstein’s (it shows its off old ranch road) as it is the new drive thru one in the Highlands of Briargate. Let me preface by stating there is ZERO point in calling the corporate customer service line. You will get nowhere. While they are friendly, they can’t/won’t do anything to remedy the issue. They escalate the complaint to the GM of that location, who by the way, could CLEARLY care less as they never call. The GM doesn’t even use the management team to try and reach out. Now on to the experience...

I’ve have given this location two very fair chances as they are a new store. They need to get their life. On all levels. Both visits were in October. The first one we went into the store to order bagels, breakfast sandwiches, and drinks. Our order took forever! Why you ask? Oh, was it the huge crowd that was in there....they came in AFTER us, so no. We were the first in line. So what was it? Oh, it was the four employees that strolled in from outside after a smoke break. The poor kid on the register was the only one working. They finally started our order, my husband had to ask them to slice the bagels for our bakers dozen, the girl didn’t comprehend when we asked for a bag for all the cream cheeses (maybe she smoked too much), my chai tea looked disgusting, and it took FOR-EV-ER (insert the plug to The Sandlot) to get the order. Like I said, get your life.

So okay, things happen and maybe we give them one more chance. They’re a new store, right? Don’t do it I say, don’t do it.

Round two (my bad for giving them a chance for round two). Thought I’d try the drive thru and get a bagel and iced tea. Easy enough right. Wrong. So very wrong. I sat in the drive thru from 8:15am - 8:47am. Are you effing kidding me? What were they baking the bagels? Must have been because they definitely weren’t cooked all the way. They weren’t apologetic, the girl working the window could care less, they gave attitude, and the only one sympathetic was the customer rep on the phone. Oh yeah, I called corporate while I waited for the sad bagel and lack luster tea. Oh and they didn’t have plain iced tea. You had to get a chai. Again, a disgusting looking chai that looks like it coagulated. Yum.

Basically, if you want crappy service, a management team who doesn’t care, a GM who won’t call back (even with it coming from corporate), mediocre bagels, chai that looks like the milk threw up in it, and WORST SERVICE EVER, then this is the place for you! They will take care of all of your bad service needs and wants. If you don’t want this, go to the other locations. You wait 5 minutes for a bagel and they actually pretend...

Don't go here unless you have A LOT of time to wait. We waited in line this morning for more than 30 minutes in the drive thru before we got through it. I want to point out that this location that has a drive thru that is located atop a retaining wall and is basically a cliff on one side and the building on the other, so there is no leaving the drive thru lane once you are in it. We arrived at 10:10am with 4 cars in front of us and left the drive thru at 10:42am. No apologies, no explanations. When I asked the girl at the window about it, she got very snotty and said they are very busy with customers in the store and online. Sorry, not good enough. A drive thru that customers cannot choose to leave should be prioritized as the customers in the store can choose to leave if they can't wait, and online orders can be suspended if there is not enough coverage to handle it. Seems to me that the manager dropped the ball and did not correctly handle incoming business and the girl at the window needs more training to learn how to talk to customers. In the meantime we had to wait so long that we were late getting my son to work. Won't be...

Food was decent, but we've had better from other Einstein locations. Person taking orders inside was clearly overwhelmed while also taking orders for the drive through. Her attitude was short and on several occassions, while sitting inside she could be heard complaining about what we suspected was a customer. Our biggest concern was for the cleanliness. The only women's restroom was out of order, there was an eggshell and raw egg whites and raw yolk sitting directly on the counter, visible and accessible to patrons, along with piles of crumbs and burnt food. Foodborne illness waiting to happen. Even when the eggshell was finally picked up, the raw whites and yolk were left among the crumbs. It raises concerns for how the rest of the surfaces were throughout food prep areas. Drink station and dining tables appeared sticky and full of...