Definitely not my favorite location. I frequent the other two and this was my first experience with this location. It was disappointing. I got home to find that I was missing my salad, they charged me $3 for extra sauce on my Alfredo (the other locations have never charged me), and the chicken wasn't breaded like it is at the other locations. In fairness, I didn't look at the menu since I order from the other two locations often so it's possible that it might have stated that on the menu.

Edited 4/28/22 - I did connect with Bobby from this location and he was great. He apologized for the mishap with my salad and we discussed the differences between the locations. Turns out that while these are family owned, they are independently managed; though they are going to communicate for consistency. Sounds like they are currently in a time of transition; which caused some of the differences. Bobby graciously provided me a gift card that completely covered my meal so I will happily give them another shot and provide another update after doing so. I increased my rating by one star due to the customer service response and will re-evaluate after my next visit.

Updated 6/25/22 - So, my family and I dined in last night. It was almost 8pm so we didn't expect much of a wait. We were told it would be a while (at least 20 minutes) and almost left since the kids were starving, but decided to wait. Luckily, it ended up only being a five minute wait.

Our server wasn't terribly friendly or helpful, but another gal kept helping out and she was fabulous!

One of the girls ordered a sweet tea and it was awful and definitely not sweet. When we mentioned it, we were told they recently changed their tea. Might have mentioned that when we ordered? She also asked about big drinks for the kids versus kids cups. We asked for big drinks except for the four year old. She ended up bringing two of the five kid cups; one of them our preteen. Whatever, more work for her to refill.

We ordered their fabulous breadsticks; which is one of the reasons Paninos is my favorite Italian. I ordered with Ranch. She brought Ranch and marinara. Again, whatever. Until I got the bill and saw I was charged extra for both!

I specifically asked if the chicken for the 'add chicken for $3' option to fettuccine Alfredo was breaded. (That option was on the menu this time!) When advised it was not, I asked to have breaded chicken instead. My meal came out without breaded chicken; which I noticed right away. When I asked our server about it, she suggested I start on my meal and they would bring out the breaded chicken. They did and it didn't take long, but it was a huge piece and she stated I wouldn't be charged. I was; though probably not what they would have charged for what appeared to be a full chicken parmesan serving. This is definitely not the lightly breaded chicken that is served at the other locations.

My husband ordered the BBQ panini with no onions. You guessed it... It had onions. And this is not like a burger where you can simply take them off. The food had taken quite a while to come out and he was starving at this point so he didn't send it back like we normally would have.

All in all, it wasn't a terrible experience, but it certainly wasn't great either. I will stick to the other locations (hopefully there will be a new East location since they had to shut down!). While there are a few staff members here that are wonderful, overall, they really could learn a lot from the other locations.