Pizza Hut — Restaurant in Colorado Springs

I will never use this store again. Basically robbed me of my time and money. Saturday before the UFC fights started I ordered a pizza at 7pm and elected to pay cash which I usually never do. To my surprise the pizza was delivered at 7:30pm. I handed the driver $23, said thank you, and went inside. When I got inside I noticed it was the wrong pizza and I ran out and stopped the driver. He took the pizza, apologized and said they would have someone out to get me the correct pizza. I was totally cool with that, everyone makes mistakes. So I waited. 8pm rolled around and my pizza was still not there and the main card started. I called and asked if they knew when my pizza was going to be here. The lady checked and said oh yea we have someone bringing it out to you right now. I told her I already paid the first driver and to let the new driver know that so they dont expect more money. She said yes she understands and will make note of it. 30 minutes later, 8:30pm, no pizza. I call back asking what is going on with my pizza? I said should I just go there and pick it up because delivery is not working. She told me to hold, then comes back on the phone and says yea just come in and get the pizza. It will be ready in 10-15 minutes....lol so they are making it again or never made it in the first place. So I go get my pizza and ask for my refund. The lady says, oh we don't have nay information that you paid anything. Well i did pay and i drove here instead of getting it delivered. So not only did a pay for a pizza that was ready 2 hours after ordering, but i also paid delivery fees and tip for a pizza i had to go pick up. Well give me your name and number and my GM will call you tomorrow and get you your refund. Guess what? Never received a call back. Keep my $23, I'll make it up somewhere else. If you do decide to shop here never pay cash, they will just rob you of your money. Always have a...

Good morning beautiful people of Colorado Springs. As we all know, Pizza is always on the list of food to eat and enjoy. We can hardly ever go wrong with a great Pizza. We all have been to Pizza Hut and have either liked or didn't like it. My experience at this particular Pizza Hut was awesome. The cashier was so beautiful in spirit and customer service. Offered her very best. What I mean by this is her "SMILE". It said and meant more than even she could possibly imagine. She was warm and comforting. Just her demeanor allowed me to know that I was being offered her full undivided attention and service. My family and myself went to our car to wait until the pizza was done and afterwards, she came out to our car..and delivered it nice and hot with napkins and paper plates..ALL WHILE SMILING WITH THAT GORGEOUS SMILE. So much gratitude. This is when you know that a person loves their job and has a wonderful disposition. Even if you have a bad day and maybe your food is not quite right..meeting people like this makes it all worth the time..money..and efforts. Sometimes it's not about the money.. it's about how a person values another human being and respect. We certainly got that respect and some. We all can learn something just by showing kindness and love to one another. To the woman who works here as a cashier..THANK YOU AND GOD BLESS YOU AND YOUR FAMILY. To the Manager who hired this person/Woman..God bless and to the staff..thank you for the dedication and great customer service. God bless you all as well. My pizza was done to perfection. I live off of Barnes and Tutt..but I will come here for my Pizza needs. I'm ever thankful...

The pizza was excellent; the service was not. I walked in the door and someone from the back yelled we will be right with you; they were not. I waited and waited and waited, got tired of standing so I sat down and played games on my phone to pass the time. No one came out; no one bothered to check on me. Another customer came in waited and waited and waited, until she finally got tired of waiting. No one came out; no one bothered to check on us. She saw what looked like her order in the warming oven so she checked and it was hers. She left a note that she picked up her order and she left. So, I waited and waited and waited and another customer came in and he waited and waited and waited. No one came out; no one bothered to check on us. He finally got tired of waiting and decided to keep opening and closing the door to keep the door bell ringing. After a while of this, someone finally come out and I told him the lady left a note that she picked up her order, the other guy was helped, and then the person was going to go back into the back. I said hey is that my order sitting in the warmer? They checked and said yes and I finally got my order and left. A gray haired man kept getting orders ready and placing them in the warmer without checking on customers, including 4 other people in the back. I ended up waiting 45 minutes for my order that was sitting in the warming oven. This visit created a memorable experience, but I DID NOT leave feeling happy, valued,...