Taco Star — Restaurant in Colorado Springs

To whom it may concern: 03/19/2015

On Thursday March 19th at 4:04PM, we went through your drive thru and ordered a #17, a bean and cheese burrito, a sausage, egg and cheese burrito, along with three large drinks. The order came to around $27.00. My husband handed the lady at the window who was a young Mexican girl our debit card, she handed the card back and stated that the card did not pass. We both looked at each other rather strangely and so he handed her another debit card from one of our other banks accounts which has in excess of over $20,000 dollars in it. She then handed that card back and stated that it did not pass either.

First off its totally clear that the uneducated, unintelligent girl is a complete moron. When a transaction on a credit card doesn't go through it is called DECLINED, (not it didn't pass). Secondly, we own our own business and have a great deal of money, there is no way our cards would be declined. Thirdly, if she would have read the receipt that came from the credit card machine after trying to run the debit card it stated (transaction not complete). If a card would not have gone through because of no money in the bank it would have stated (unauthorized or declined). I'm writing this letter in hopes to bring to your attention the complete incompetence of the girl you had working at the window that night. We tried clearly to explain this to her but for whatever reason the girl was so inept that she couldn't understand that it was your credit card machine not working OR better yet maybe it was her being a complete moron that didn't know how to operate a credit card machine. I later tried to call the store and ask for a name to contact about this moron girl who clearly had no clue what she was doing and a gentleman answered the phone. When I asked who I could speak with in regards to a complaint he hung up on me. I will be making a complaint with the El Paso County health department as well as the better business bureau since your business and its rude employees don't know how to handle customer...

i never had a problem with this taco star until i have recently changed my order from breakfast burritos to carne asada fires. we ordered the carne asada fries and when we got to the window we found out that they had made us the carne asada plat instead and asked them to fix it and the guy at the window argued with us to change it cause he already made what he made. not to mention after he argues with he took forever to process my payment. I then gave them a chance to redeem themselves last night when i got 2 orders of the carne asada fries and when we got to the window they had only made us 1 order so we asked to make another willing to pay for it of course and they refused to make us the second order. I will not be going to the taco star on N circle anymore if any taco star at all because if you go anywhere else fast food wise they are comparable and fix my order with out question and even offer free food. i would recommend alfonsos on 21st street, monicas on filmore, or albert tacos on...

I placed my order around 2:10am today and there was a car full of drunken women in front of me. As they puked out of their car doors and held up the line an employee came outside to usher them forward. I ordered two cheese enchiladas and a super nacho. We were then held up another five minutes as the employee at the window was flirting with the drunken girl driving. When I got to the window 15 full minutes later I confirmed with the server what out order was. He attitudinally said it'll be a cheese enchiladas and a super nacho. There were 8 cars behind me at this point so when I drove out of the drive thru area and noticed there was a burrito and toquitos in my bag I was furious. My boyfriend went in to get out order and the employees were rude and using expletives with him. At the window it says if you have an issues with the order we will fix it before you leave. I get my order, come home, and there's definitely meat in my enchiladas. This...