Rush Bowls — Restaurant in Colorado Springs

I went in for first time to try a new smoothie/fruit bowl location and my first experience was not good. I got a PB&J bowl. The bowl was way too sweet with an excess amount of some kind topping. I took it back to the register after the first bite and asked if I could do swap for something else or have it made slightly different. The employee said they would have to reach out to the manager by phone as they didn’t know how to handle that. The manager stated they cannot do refunds or exchanges. They could only offer half off for the next purchase which I found quite disrespectful. I simply wanted to try something else that wasn’t drowned in extra sweeteners and didn’t want a refund by any means. They have no posted policy and I feel like they just made that up to prevent having to make something else.

Edit:follow up to the company’s response. To quote their own website, “Rush Bowls offer healthy, delicious alternatives to standard fast casual fare, the amount of jelly placed in our bowl was objectively unhealthy. there was an excessive amount of “jelly” mixed in that couldn’t be removed or even pushed to the side. that made it extremely unpleasant. Hence the “drowned in extra sweeteners”. It was extremely over powering. Additionally, the company still did not address their return policy. I guess at this point, it’s just a matter of moving up the chain past...

This morning I placed an order at 8:02am online for two bowls. Online it stated the Colorado Springs location was open at 8am. My husband arrived and waited till 8:15 and no one was there and building looked closed. He decided to go to smoothie king instead and when he drove back he saw the location open and walked in to use the bathroom while waiting for the order at this point it was around 8:40ish. The only lady that was there got startled and accused my husband of “sneaking in” when the doors were open and UNLOCKED. She stated she was the only person there and they were having their grand opening at 10:30am. More people started entering and she announced it to everyone as well. My husband told her that on the website it stated 8am and there’s no sign outside stating this information either and that the order was placed online which was charged. The lady stated she would cancel the order. After this experience I won’t be going back …...

Showed up at 6:58 (they close at 7:30) the rude teenager employee said they were closed and she wouldn’t serve me. Looked online to check the hours and it said 7:30pm closing time. I called and asked and she said “we’re closed, come back tomorrow” so rude. I arrived at the restaurant at 6:58 p.m., which is their closing time at 7:30 p.m. However, a rude teenager employee informed me that they were closed and refused to serve me. I checked the restaurant’s website to verify the closing time, which confirmed that they were indeed OPEN. I called the restaurant to inquire about their closing time, and the employee rudely informed me that they were closed and suggested that I return...