Shamrock Foodservice Warehouse — Restaurant in Colorado Springs

Buyer beware! How would you feel and what would you think if you purchased an inedible food item, attempted to exchange it, but was told by the seller that such an exchange would not be allowed because of “…our company policy…”?

To me, this is what happened upon opening a box of frozen restaurant-style hamburger patties that I recently purchased from this place, and discovered the inner plastic bag containing the burgers was unsealed and the meat grossly discolored. Disgusting.

I called the store expecting to speak with someone intelligent, respectable, and dignified. Instead, a man who said his name is Eddie (assuming he gave me his real name) answered the phone. He was much more like a caveman.

I explained the situation and was talked over, interrupted, and given an earful of nonsense. He even scoffed at the possibility that their food could present a health risk to the public.

For us, this store is guilty of no less than two things. The first is theft. They sold us food that was unpalatable and refused to take it back.

They’re also guilty of betraying our trust. My wife and I have been longstanding customers here.

Based on their reviews, it appears that Eddie and other staff members at Shamrock Foodservice Warehouse have a swollen-headed approach to business. This approach will continue until a sufficient number of people get fed-up enough to stop showing up there to buy their stuff.

Absolutely, it’s open season on consumers. Ripping people off, along with horrible customer service, has now become the new normal. But disregardful customers are to blame for this problem. It’s the public’s unconditional patronage that has created a free-for-all for these self-interested businesses.

Thereupon, we will not be returning to shop here anymore. No, sir. We’ll gladly take our business elsewhere. Lack of product quality is a deterrent for us and so is their unethical return / exchange policy. Not only that, if employing Eddie, or anyone like him, is the best they can do, they don’t deserve our continued support. They much more deserve to go out of business.

Moreso than would normally be the case, I believe I’m obligated to submit this review. In addition to informing you, I’ve done so to clear my conscience. May it not be so that someone ever gets sick (or worse) after eating something purchased from this place.

Good riddance.

A note to this company’s owner / management: Don’t bother responding to this review. We believe that the purpose of your responses to many others who have complained about these same issues is intended to mislead readers of your reviews into believing that you take such matters seriously. We don’t believe you. Spare us and everybody else the deceptive gesture. We’re done...

I went in there without knowing they won’t accept cold items back; there is a sign on the wall but i didn’t notice it and it was a bit hidden. The two cashiers up front were so rude about it, especially the tall guy with glasses. Right when I asked him about returning the item, the lady next to him rudely said “no” in an annoyed tone. I understand it may have been annoying, I also work as a cashier, but was it necessary to be rude when I genuinely didn’t know? After that, I asked even if it was 10 minutes ago that i had bought it; I was just wondering. At that point, the guy seemed to have gotten annoyed and did not even answer me, but just proceeded to calle for management. He then proceeds to shout “I can take the next in line”. I was still standing at the register waiting for the manager. A simple “Ima have you stand to the side while you wait so that I can take the next customer” would have been more appropriate in the situation rather than dismissing me and shouting for the next person. I stepped aside to wait for the manager, and that’s when the next person pulls up. Without hesitation and notice the guy pulls their kart from them over to him. No simple “would you mind pulling the kart around” or “ I’m going to pull the kart around so that I can scan the items”. The manager was very friendly and understanding. They explained that they could not do any returns and exchanges. I understand that, but to be rude when I simply asked about...

As a long-time business owner who spends over $50,000 annually at Shamrock Warehouse, I must express my profound disappointment with the lack of customer service and solution-focused approach exhibited by the company, particularly by one of their representatives, Andrew, and the store manager, Tina.

Despite being a loyal and substantial customer, my recent interaction with both Andrew and Tina left me feeling frustrated and undervalued. Andrew's dismissive attitude and lack of effort to find a satisfactory solution were disheartening enough, but Tina's similar lack of concern and unwillingness to escalate the matter further compounded my dissatisfaction.

In an industry where customer satisfaction is paramount, it is unacceptable to encounter such apathy and indifference towards resolving issues effectively, especially from individuals in positions of authority like Tina. Instead of demonstrating empathy and a willingness to address my concerns, Tina mirrored Andrew's dismissive behavior, further eroding my confidence in Shamrock Warehouse's commitment to its customers.

As a result of these disappointing interactions, I am compelled to reconsider my relationship with Shamrock Warehouse and explore alternative suppliers for my business needs. It is my hope that Shamrock Warehouse takes this feedback seriously and implements changes to prioritize customer service and satisfaction...