Cactus Jack's Saloon & Grill — Restaurant in Colorado

I just moved to the area from the southeast and was excited to check out Bloodkin in Evergreen today for a taste of back home. Evergreen was precious, the space at CJS&G is great, and the music was awesome. The service, however, was so disappointing that I doubt I would ever go back. At the inside bar, I was met by the most rude, condescending bartender I have ever encountered. He seemed to warm for people that he knew approaching the side of the bar (a spot that he frequently told unfamiliar faces was reserved for sitting service only, but seemed to bend ‘rules’ for people he knew, which visibly created chaos and confusion to people in line). Coming from a tourist city, I actually made the comment the day before that everyone in Colorado has been so welcoming and friendly…however, this was anything but. If I hadn’t waited 30 min in line for the drink, I would have told him off and walked away. He made the drink and then walked away without finishing the transaction allowing me to pay. After standing there awkwardly with my credit card in hand (long enough that I felt the need to apologize to the line behind me), he had the nerve to come back and make some rude comment about me still standing there. Finish doing your job, dude, and I will GLADLY leave. I was appalled at his overall attitude and hostility. At a place that hosts such beautiful music?! The energy did not match the music at ALL. I would never subject myself or my money to that treatment, I don’t care what band is playing.

Then, I stood over in the parking lot area sectioned off (the patio was full, as it should be) and noticed that there was trash on the ground. I have a broken foot and decided to go ahead and pick it up. Didn’t see any garbage cans so I went to the beer tent behind me (not a single person in line at that moment) and asked about trash cans. The guy selling beer rolled his eyes and grabbed the trash abruptly then turned away. It was so unnecessarily aggro. USE YOUR WORDS. I can follow direction! Bad vibes all around. My boyfriend (an executive chef in Denver) was equally as turned off by the reception. I was afraid to order food. Lord knows the inconvenience that would have caused, but it did look good as I saw it walk by. I chugged my drink and went down the street for some peace.

*Addendum based on this laughable response from the business: If you can’t handle a crowd with hospitality and kindness- send these bands to another location and consider yourself unprepared. It’s called having good business show up at your doorstep and you should be happy for the extra $$. Again- my boyfriend is an executive chef at a high end (always busy!) restaurant and agreed that it was inappropriate, rude behavior. NOT TACT. We know the difference. Gaslight much?? And since when does a paying customer need to be HELPFUL?? That’s YOUR job. I am there to spend money, have fun, and be respectful while doing it. The rest is for you to worry about. Clearly I packed my patience, or I wouldn’t have been content to stand in line for a half an hr with a broken foot, but the expectation that patrons actually have to bail your staff out of the weeds as an acceptable, encouraged means of managing a scheduled event in your eyes is just tacky. That’s a new one for this live music loving fan. Is there a 1099 for that?? Unapologetically mean AND entitled people are simply the worst!

When a business shows you who they are and how much they appreciate your hard earned $$ folks- believe them. I knew Daniel from music biz many moons ago (RIP) and he would NOT condone this behavior during one of his shows. Shame on you all. Fortunate for me, there are lots of other music venue options in the area! Whew!!!

Sincerely, the wilted flower who apparently can’t handle anything less than a red carpet rolled out at a...

Worst experience ever!!! The only reason I'm giving one star is because it won't let me leave 0 stars. My husband and i were out on our motorcycle yesterday and I wanted one of your yummy bloody mary's and an appetizer. We found a table on the patio. It took several minutes for anyone to bring menus and take our drink order. When we were greeted, we ordered a bloody mary and wanted some cheese curds but she said they were out of them along with a few other items. We decided to order the onion rings. We received our bloody mary's but no onion rings were in sight. We sat there and waited but still nothing. The waitress came back and asked if we wanted another drink, still no appetizer. It's been about 40 minutes at this time, way too long so I'm thinking the waitress forgot to put in our order or the kitchen was backed up but she just wouldn't communicate anything with us. Finally I got her attention and asked about our order, she said she would check with the kitchen. She came back out but never spoke to us about what the delay was, she was helping other tables, taking payments but no communication with us. That's really all we wanted. She took a payment from the table next to us and then proceeded to clean another table. At this point I just wanted our check and wanted to get her attention before she ran off again, so I said "excuse me, could we get our check please"? Her response to me was extrememly rude, she said "can you not see that I'm with another customer"? She displayed total disgust that I would ask such a thing. I truly thought she was finished with that customer because of her cleaning the other table. She finally came over and she started barking something about why our onion rings weren't delivered, I really couldn't understand what she was saying because the music was loud. I asked her why she was being so rude to us. We were extremely patient for 40 minutes with no communication about our order. Her next sentence to me was that I had no "f*cking manners and I was rude. I was rude? She then said "what is it with the Sunday crowd?" I asked her not to speak to me that way. I was so upset that any person would speak that way to a customer. She grabbed her portable machine and started checking us out and said "don't bother speaking to my manager because she will just tell you to leave". It all made sense, horrible management leads to horrible service. As she's checking us out she said "guess I won't worry about a tip". My husband paid the bill and we left. I don't know the waitress's name but she has reddish hair and wore it in a ponytail with a baseball cap. We visit your restaurant quite a bit while we are out on a ride but never again will I come back to be ignored and then cursed at. Shame on the management who allows this to happen. The customers are who make your business and what a shame that's not...

This was one of the most upsetting restaurant experiences I have EVER had. We were so excited to try this restaurant. We arrived for brunch around 10:30 am, the Sunday before Fathers Day weekend. After a few mins standing at the front we were told to find our own seat. So we went out on the patio and sat at a table. The waitress kept walking around to every table besides ours so I thought maybe this isn't a table in her section so we moved to another table that was in the middle and impossible to miss. My 4 year was hungry. The waitress walked past us and ignored us for way too long for it to be an accident. Customers left and she grabbed their menus and walked past us with them putting them away, never once acknowledging us or giving us menus or anything. At least 3 new tables of people came in and she acknowledged them and began serving them even though they just got there and we had been there. She kept looking at our table with a glare. SHE SAW US!!! There is no way she didn't see us the whole 15 minutes we waited for service. It became so ridiculous, I didn't know what to say to our 4 year old that kept saying he was ready to eat, we decided to leave. I wanted to let somebody know what had happened because its so insulting, I just dont understand why we were treated that way at all. I stood by the bar and the kitchen, Saying, "excuse me, can I talk to somebody?" over and over and over. The other waitress was leaning on the bar ignoring me and everyone in the kitchen was visiting with a man that said he was not an employee. By the time someone finally paid attention to me I was shaking the whole experience was so upsetting. I have PTSD, I don't like any form of confrontation even having to complain about an employee, I would normally avoid that at every cost, but in this case I was so upset I wanted somebody to know what happened. It is not right to treat people this way. It is not right to ignore a family that has a small child trying to eat. There was no way this was a mistake, the waitress made eye contact with me many times. Tables right next to ours were served while we were ignored. I do not understand why we were treated like this. It hurt, and it...