Chick-fil-A — Restaurant in Colorado

ChatGPT You said: Make this sound disappointed and disgusted:It seems that management may have changed, as my last few visits have been increasingly frustrating. On multiple occasions, I’ve requested Chick-fil-A sauce with my order and have not received it, which has required me to turn around and return to the store. Unfortunately, today’s experience was even more concerning. Not only did I have to go back again for missing items, but when I bit into my sandwich, I discovered a hair in it.

When I called to speak with the manager (Johnathan), I was told, “All of our cooks are required to wear hair nets. If you would like a refund, you would have to come in and we can process that for you.” While I understand policies are in place, this response felt dismissive given the seriousness of the issue.

Finding hair in your food doesn't have to come from someone who doesn't have a hair net. It could come from someone who doesn't wash the hands.

I’ve always held Chick-fil-A to a higher standard, which makes these repeated experiences deeply disappointing. ChatGPT said: Here’s a revised version with a more disappointed and disgusted tone while keeping it professional and impactful:

It’s becoming painfully clear that something has changed with this location, because my recent visits have been nothing short of frustrating and disappointing. Time after time, I’ve requested Chick-fil-A sauce with my order, only to get home and realize it wasn’t included—forcing me to turn around and come back.

But today’s experience crossed a line. Not only were items missing from my order yet again, but when I finally sat down to eat, I discovered a hair in my sandwich. That is absolutely unacceptable.

When I called to speak with the manager (Johnathan), his response was shockingly dismissive: “All of our cooks are required to wear hair nets. If you would like a refund, you would have to come in and we can process that for you.” A hair in food is not some trivial inconvenience—it’s a serious sanitation issue. Dismissing it with policy talk shows a complete lack of concern.

The truth is, hair in food doesn’t only come from cooks without nets—it can just as easily come from improper handwashing. Either way, it points to a breakdown in hygiene standards that should never happen at Chick-fil-A.

I’ve always associated this brand with quality and care, which makes these repeated failures feel not only disappointing, but...

Placed a mobile order before I got here last week. As I was waiting in the drive-thru, the associate that was taking the order in front of me saw me but turned away and started walking towards the other associate and both totally ignored me. I drove forward because the associates talking to each other is obviously more important than helping customers! So I figured I speak into the speaker…nope!!! It “wasn’t working”! That’s when the other associate walked up and I told them I was here to get my order. Why they couldn’t have done that before instead of ignoring me, I do not know. Then I was told to wait because my order wasn’t ready!!! I had to move forward and wait while everyone behind me got their order first! I placed an order while I was on the road and the fact it wasn’t ready really angered me. The guy behind me received his order before I did! Not sure what’s going on with this location but I will NEVER come back here for their lack of customer service and how slow they are to get your order in. I’ll drive further and go to other locations where they always have your order in on time and have better service! I thought this place is supposed to have Christian values! Obviously hell took over this location! 🔥

If you enjoy bad customer service and getting your order late then come to this location where clowns work! 🤡

I spent almost $30 and this is how I get treated??!! This location has lost my business for all eternity!!!

Edit: You guys responded to have me email the address. I’ve contacted the email address but never received a response and I see you deleted your response to this review as well so you don’t have to help me LOL! Well I’m going to contact corporate and complain how horrible you guys are! Right…so...

After ordering our lunch online on my Chick Fil A app and we finished I went inside to redeem my birthday brownie and couldn’t get my app to work inside which has never happened before anywhere!! There were 3 young girls standing there by the pickup area not doing anything so I asked if I could redeem my bday brownie and showed them the the email I received .They said they couldn’t help me and said I did not show as a chick fil a customer on their app even though I have approx 12,000 POINTS currently . I couldn’t get into my Chick Fil A on my phone for some reason and asked if they could check. All 3 of them individually said I did not show as a Chick Fil A customer(which I did not see how they could do that at the pickup counter They didn’t even try!! Just had the worst attitude and personalities!

My husband and I are long time Chick Fil A customers and recently moved back to Highlands Ranch and this is the closest Chick Fil A! We have been here approximately 12 times or so in the last month or so . I am posting this review to get the Operator of this Chick Fil A to reach out and see why I can’t access my 12,000 points as if 7/6/2025 and why they hire employees like these young women who do not have the work ethics to work at ANY Chick Fil A and they are hurting his business.(probably other people have complained and they’re not there anymore anyway). Hopefully the Operator will resolve this issue!

Update: 9/12/2025 My review shows that someone from this chick fil a location responded on my review with information to contact them but when I responded I have never heard back from them in...