Chuze Fitness — Local services in Centennial

I genuinely enjoy many aspects of this gym—it’s well-equipped, clean, and offers a lot of value on paper, especially with the Max membership that includes Kids Club. However, I’ve experienced repeated frustrations that I hope management will take seriously.

One of the main reasons I chose this gym was the Kids Club. As a mom of two young children, having childcare available is essential for me to be able to consistently work out. Unfortunately, more than half the time I arrive, the Kids Club is either understaffed, has a long wait (often up to an hour), or is not available at all. Today, for example, I arrived around 10:45 a.m.—well before closing—and was told there was an hour wait. I asked for the reasoning and they said they were short staffed. I couldn’t stay, so I left disappointed and tried to make do at home. I was called less than 20 minutes later saying I could come back and that they over estimated the wait time, but by then it was too late.

This inconsistency makes it very difficult to rely on the facility I’m paying for, and it undermines one of the core reasons I chose the Max membership. I understand staffing issues can arise, but this seems to be a persistent problem.

Additionally, customer service is hit or miss. Some staff are friendly and welcoming, which I truly appreciate. Others seem disengaged, particularly when asking for assistance with services like protein shakes, which are advertised, but rarely staffed. You have to go to the front desk because they ignore anyone standing at the shake counter. It feels like we are inconveniencing them.

I’m sharing this feedback not to complain, but in hopes that improvements can be made. This gym has great potential, but consistent staffing—especially for services like Kids Club—would make a significant difference for parents like me who are trying to take care of their health while juggling family...

As a concerned parent and a member of Chuze fitness I felt compelled to share my experience regarding the Kids Club offered at the gym. One of the primary reasons I chose to join this gym was the convenience of having a safe and enjoyable space for my child while I worked out. However, my recent encounters at the Kids Club have left me deeply disappointed and concerned.Upon dropping off my child, I couldn't help but notice a lack of enthusiasm and interest from the employees responsible for supervising the Kids Club. It's disheartening to see them visibly displaying disappointment when attending to my child, as if it's a burden rather than a responsibility. Moreover, witnessing two employees exchanging glances, seemingly in disdain, only adds to my dismay.As a mother, seeing such attitudes towards my child is distressing. Every parent expects their child to be treated with care, attention, and respect, especially in a facility advertised to provide such services. It's essential for the employees to uphold professionalism and demonstrate genuine concern for the well-being of all children entrusted to their care.I sincerely hope that lChuze fitness management addresses these concerns promptly and takes measures to ensure that all employees in the Kids Club exhibit the appropriate attitude and commitment towards their duties. Every child deserves to feel welcomed and valued, and it's imperative that the gym staff reflects these values in their interactions with young members.In conclusion, while the gym facilities may be impressive, the experience at the Kids Club falls short of expectations. As a loyal member, I urge Chuze fitness to prioritize the improvement of their Kids Club services to provide a positive and nurturing environment for...

CHUZE another gym…any other gym…

First off, I do not like to complain outside of the intent helping the public for awareness. I am a Highlands Ranch resident and have been for two decades. I have a blog I founded 11 years ago, based on Human Connection and Integrity that reaches over 45 million people. Please see list of relevant issues- all while another nice gym opened across the street… I Chuze to change membership as they Chuze to make up rules and enforce rules on the fly, without being professional, and have no focus on maintaining the equipment or tanning beds. See below for list of an honest experience…

The tanning bulbs rarely are all working.

Clips missing from gym equipment.

Ever see the Friends episode on how hard it is to cancel your membership? Their own website says you can use the app- nope…their own website is misleading…they pick and chuze the rules they make up on the fly and enforce based on how you look.

Manager, Morgan, is extremely arrogant and they don’t work with customers to resolve issues. He has a reputation with members for being aggressive and treating members like cattle and violators. The entitlement was grossly apparent with sneers and threats to members.

Use your phone to connect music for headphones? Nope, policy is no phones are allowed to be used, and no bags…and Manager Morgan loves to claim he is ‘enforcement’ and treat you like a criminal.

The gym is full of young kids without gym etiquette. The staff is always obnoxious at the front counter and act like they are in middle school recess vs at a place of employment.

The parking is a nightmare - good luck finding parking.

Planet Fitness is across the street. I canceled my membership of several years, and am signing...