Rita's Italian Ice & Frozen Custard — Restaurant in Colorado

This place is good except for the workers. I get that it’s annoying when some arrives at closing but that’s not when I got there. I got there at 8:50, 10 minutes before closing and the door was already locked. Ok that’s fine I will just knock to get the attention of the 2 teenage female employees near the register. They don’t respond. That’s fine they probably didn’t hear so I knock louder, this time both of them turn around and laugh then go into the back. It’s fine maybe they thought I was one of their friends. It’s now 8:53 and I’m constantly knocking and opening and closing the barely movable door so the bell wing ring and notify them. 8:55 They come back to sweep with their heads down. Ok maybe they are deaf, I ring the bell at least 5 times and around a minute later they come back look me in my eyes and shake their heads. I mouth “you aren’t closed” and they keep shaking their heads, I then take out my phone and point to the time to which the reply to by making a gesture as if they were shooing me off like a bird. I point again and tell them they aren’t closed again and then one says “I am going to call the police” and then does the worst acting i have ever seen of her pulling out her phone, randomly tapping on it and then putting it to her ear.She made the mistake of turning around and showing me her bland pink and blue back screen on her phone. I drove 28 minutes to get Italian ice for my little brother who’s been crying all day because he loves this place. We come all the time and usually the staff is the best but I guess some lies were said during hiring because obviously these 2 young ladies aren’t fit for the job. I sat in the rain for ten minutes begging for someone ego answer and I was treated like garbage. I got a picture of one of them but the other I don’t have a picture. This was from 8:50-9pm on Tuesday, September 16. This place is usually the best but today I genuinely felt treated like garbage and I hope these girls are...

The Italian ice was delicious, but the customer service not so much.. me and another person came in on a Saturday night knowing they close at 10, but it was only 9:15 and the two hs girls working there acted like we were just too much to deal with. It was the exact same two girls another reviewer left a picture of. As a manager in customer service I 100% understand how annoying it is when people come in late and near closing time, especially when you no longer have every menu option available. but when people come 45 minutes before close AND they were flexible about changing what they originally wanted, you can’t be upset at them. I’m sorry you had to DO YOUR JOB… stop letting high school girls run the place and maybe your customers will leave happier. Other than that I love coming here for Italian ice. Maybe next time I’ll come in at an hour when children aren’t...

Coming from the East Coast, we never find a Rita's. Glory be! We found one ... that's open year round! If this is new to you, Rita's basis is Italian ice. The GOOD stuff. It's tasty, and nothing like it on a hot day. But every other Rita's we knew closed at Labor Day. Boo! Did I mention that their frozen custard is other worldly? And that they have taken to making yummy things with both custard and Italian ice?

A misto is a cool concoction you can sip. Very advised. The blend of flavors and textures is ambrosial. A gelato is layered custard and Italian ice. The perfect choice when you can't decide what you'd like!

The gentleman who served us gave off owner vibes, but was very nice.

And you can ask for a taste of the iced, which can guide the uncertain.

Four stars...you...