AT&T Store — Local services in Parker

I’ve been an AT&T Customer for over 15 years. I know that quality of service has slid everywhere, but today was the last straw for me at this store. Chase was extremely rude and didn’t care to help at all. I went in because I had a billing question and I needed my phones unlocked as I was considering going to Verizon.

Chase could tell that I was annoyed. He said “You’re coming in here hot.” I told him I had already spent quite a long time on the phone with AT&T and they were having service issues. Plus, I realized I had been overcharged. I told him it had nothing to do with him.

Chase said he couldn’t help me and that I needed to call or go online. I said I had done that already. Chase said’ “We’re only in sales” and he can’t help. I asked him to write down the website. You can see in the photo he gave me a sticky note saying to Google it. It was only after I asked him again for an actual website that he begrudgingly wrote down the site he did.

When I asked Chase for his name, he said “I’m not giving that to you because you’re just going to try to take my job.” I asked for a receipt for my final payment which had his name on it. If he was proud of the quality of his work, he would’ve given his name freely. I’ll be calling his boss.

Either way, unless you’re planning on buying a new phone, these guys could care less as they stated themselves.

AT&T, Chase gave me the best reason to abandon our 15 year...

I have been a customer of AT&T for quite some time now. I’ve been a pretty happy customer overall but I have a severe issue with this location as of Friday. I had a protection order placed against someone who walked into this store, was given complete access to the account my husband and I share, and I was completely removed while this person put themself as secondary holder without my husbands consent or without him being present. This is something that has not only jeopardized my safety, but also our account as a whole. Since this person had access to our account, we have no idea what information was kept or what was revealed to this person. I had to race to a store alongside my husband and we had to use numerous verifications just to allow me back on the account with my husband and for this other person to be removed. So why was my husband not once contacted when changes were being made to our account without him being present? The store that made the change and placed me back in the account said what was done is against company protocol and should’ve never happened. Friday is the only time my husband received any account update in which he was told through an automated text that changes were made to his account. One text sent 2 days after I...

Salesman was incompetent and a liar. Went in with a broken phone that was not eligible for upgrade. Left with a second line and a new phone. I owed about $450 on my phone. I was told my new bill would be $15-25 more per month for two lines and a new phone. It took 5 visits to make my phones work correctly. The last visit was to the corporate store in Castle Rock, after my phone quit working less than an hour after leaving the Parker store for the 4th time. They discovered I had been put on the wrong plan and my phone had 5 e-sims installed, none worked. The kick in the teeth was when I just received my most recent bill that was $335.20! I took it to the store I was dismissed and told "it is just all the initial fees," my bill should be $200 next month and $145 per month after that. That is $50 per month more that I was paying before and $25-35 per month more than I was told I would pay. I also paid about $150 for the initial new phone at the store. I could have paid off my old phone and not have had a second line and my bill it would have been $50 per month less! I was screwed and lied to by the salesman who said he was a manager. Avoid this store at all costs! Go to a corporate store and save yourself...