Wendy's — Restaurant in Colorado

This is the absolute worst restaurant I've ever experienced. EVER.

We've been going here for several years because this is the only fast food option in our area. In all that time, they have NEVER gotten our orders right. We've experienced the following issues over the years:

At times, they have given us someone else's order on more than one occasion.

Baconators with no Bacon.

No Puppy Patty for our dog when we ordered one.

Buns when we ordered no bun.

No lettuce, onions, pickles, or tomatoes.

Leaving out whole large portions of our order so that one or more people in our family had nothing to eat.

But tonight was "A NEW HIGH IN LOWS". Here is what happened:

I was sick tonight and didn't want to prepare dinner, so my husband drove out in the SNOW to get a quick bite at Wendy's. He ordered his regular Dave's Triple and a puppy pattie for our dog. There was no one else in the restaurant, and his order was simple. A SIMPLE Dave's Triple with all the sides and condiments. And a puppy pattie for the dog. HOW COULD THEY MESS THIS UP??????????

When he got home with his order, he opened the bag and what do you think he found?

THREE TINY PUPPY PATTIES.

Nothing else. No burger, No trimmings, NOTHING EXCEPT THREE SMALL BARE PIECES OF MEAT.

WHAT IS WRONG WITH THESE PEOPLE? WHAT GOES ON BACK IN THAT KITCHEN?????

Are they on drugs?

Are they drunk?

Have they been abducted by aliens and had their brains replaced?

Are they slobs who just don't care????????

So, I called the restaurant to see what could be done about this, and GUESS WHAT??? THEY DON'T ANSWER THEIR PHONE!

So I called Wendy's Corporate and they offered me coupons for one free meal! What an insult. After all the times we have put up with our orders being wrecked by these people, they probably owe us the whole restaurant! Free meal indeed. We cannot use a free meal because we are never going there again.

So. Now you know. Go here if you want to, but YOU HAVE...

TERRIBLE MANAGEMENT. The effort was there - from the girl (trying to) helping us, Sarah. I seemed like it was her first day though, and ZERO support from her manager, who was quick to not only pass the buck to Sarah and interrupt her climbing a ladder to fill the lemonade, to ask her if she had taken our order yet…. But NOT to take our order herself, or take over the lemonade (which she wouldn’t have even needed the ladder to reach) so Sarah could, try to, take our order. We were excited to try Wendy’s breakfast, and on our way to work, otherwise we would have left at this point. We had already been standing there 10 minutes or so, and really couldn’t believe the manager just kept walking past us. Even saying, “she will be right with you” one of the times she walked by, not appearing to be busy doing anything else and totally unwilling to help us, or Sarah. We both ordered #2, sausage egg and Swiss croissant… which ended up having American cheese instead of Swiss, but was pretty good. The caramel iced coffee and the seasoned potatoes were both AMAZING. Glad I was able to stop my mother from climbing over the counter to fight the...

The food was fine but service was deplorable. My daughter accidentally dropped her soda right by the register and my husband did his best to clean it up while all employees ignored them. That was end to an overall bad showing, the cashier asked what we would like then walked away to help the other cashier after we started to talk without even an excuse me. A different employee commented rudely about how long the line was in the restroom. When my husband mentioned the lack of paper towels in the men's room she said she would have to get a man to take care of that, then asked him to put the towels in for her(that is fine but she could have said please, he had already informed her the room was empty). Four different employees refused to make eye contact while we waited for a drink refill and lastly an employee blamed someone else for poorly installing the trash bag and then just crammed the lose trash back in the cabinet and shoved the can in on top. We will eat at...