Jack in the Box — Restaurant in Colton

I went through the drive-through to pick up an order that was made through the mobile app. When I arrived to the window, I was met by a hostile, argumentative and aggressive gentleman working at the drive-through window. He told me to drive to the front because the person behind me had a smaller order and my order was not done yet. They would bring my order to the front. I’ll let him know that I I did not feel comfortable in the front of the restaurant, and I would like to wait in the drive-through as I did press pick up my order from the drive-through or give me a refund. He refused. He began to argue with me, walk OUTSIDE the restaurant, yell at me, threaten to call the police and take pictures of me. I would really hope that this encounter can be addressed. I asked for a refund and A receipt but he refused to give me either. Very dangerous situation. I am a women. What did he walk outside of the restaurant for? He was looking for a fight & I think that’s a huge problem working on...

Horrible experience my friend and I ordered through the drive through not to long ago and I was really thirsty so I drank my soda really quick but I went inside to get a refill and they just turned the soda machine off I don’t know why I have my receipt and charge on my bank app to prove I’m not lying . And they didn’t say anything the two people who were working were just quiet didn’t say I need to pay for a refil they just stood there looking at me thinking I was homeless or something because I was in gym shorts or something I would’ve been happy to pay it but because of this experience I will take my business to another jack in the box . Also I double want this experience be taken up to the district manager because this is unacceptable because I’m a paying customer and just because I looked dirty they just assumed and turn off the machine and just...

Went to the one on Pepper and Valley, off the 10 fwy. Please check your food before you leave. Found this smashed mosquito on the bottom of the sausage croissant sandwhich. I went back, and a nice younger guy apologized about what happened and that a team leader or manager would refund me. Hispanic manager Iredes or Iraides was her name I believe. She just asked me what was wrong with the sandwhich looking upset. I told her to take a look and she said "No, what's wrong with the sandwhich?", I told her and she just walked away to refund me and no apology for what happened or anything. At least give a common courtesy apology for the inconvenience. Last time...