Popeyes Louisiana Kitchen — Restaurant in Colton

I placed a Togo online at 8 pm to pickup at 8:50 soon as I placed an order they prompted my order was ready. I pick up my order at 8:50 get it home and the whole order was bad the chicken was all scrap pieces that didn’t sell during the day I ordered a 8 piece meal and they gave me maybe 15 pieces of dried out breading no real chicken because the were less then a 1/2 inch thick and the Mac and cheese was overcooked and curdled one big pile of mush. I called the store asking for a refund they said it was an online order so they would not refund me and that’s the way they cook the Mac and cheese. Tried online customer service and they wouldn’t give me any money back only a coupon for half of what I paid on my next visit ( Never Again) when I refused the offer they offered me 2500 points I refused the offer again asking for a full refund and I told the I still have all the food to give back to them so they can sell to someone else. Now I receive a message saying my case has been closed and to reopen another claim to start again. I tried to open a new claim online and they put me in a loop saying case has been closed. So I call the corporate office they take your phone number and hang up on you saying they will send you a txt for further assistance All it was is a link back to the online help same one that had me blocked. Bottom line they serve you crap and if you complain the keep all your money and block you from customer service. SAVE YOUR MONEY AND GO SOMEWHERE ELSE BESURE TO TELL ALL YOUR FRIENDS AND COWORKERS I WORK IN A HOSPITAL SO I HAVE 4000 coworkers and lived in the area for 60 years

Popeyes location was 1500 w valley blvd Colton ca 92324 Visit date was 9/11/25

Not sure why I would try calling the store or the support. The store told me that night that they could not do anything about it because it was an Online order so I had to go through customer support. Customer support or services are the ones that either blocked me or put...

I have been here before but never early when they first open. I ordered a 3 piece 2 breast, 1 drumstick. We paid, the man said it will be a 15 minute wait. For the chicken. Can you park in the handicap ♿️. We had handicap plates. So we waited in the car, it was hot that morning we had some shade. We did notice there was another car waiting in the handicap ♿️ space with no handicap tag. They only have 2 spaces. Are chicken was ready. The man brought the chicken out he said so for the wait. So we drove on are way. I took out the little drumstick. Tasted a piece my sister was driving and she looked at me when I tasted the chicken. She said what's wrong with the chicken, you are frowning. I said it taste like milk. Then she said taste the breast. I said it's too hot. The heat from the chicken made the box wet. She said do you want to take it back. I said no we are far from that location. She started thinking of what it might be. Because of the taste. She said maybe it was cooked to fast. I said I don't know but I'm not eating this chicken. The chicken breast looked fresh. But the taste of the drum stick was not good. So I was not going to try the chicken breast. Because of this experience I can only say I will not go to Popeye chicken at this location early when they first open. My sister said maybe we can give it to a homeless person. I said No that would not be right. I would rather buy a good meal. Than give them some funny tasting. Chicken. So my sister said OK and she took the chicken home with her, she said maybe I can cook it more in the air fryer. I guess she thought about it she didn't try it yet so she will...

Currently running into an issue with this Popeyes and the one nearest east of this location. Whenever I order through the app to get the exclusive deals located in the popeyes app, as soon as I approach the drive-thru screen for the order there is an immediate issue and the staff asks for me to literally get out of my car and come into the building and get the order instead of giving it through the window as it specifically states in the app. This is not only inconvenient, it's utterly nonsensical that they treat their in app orders like a doordash orders and I have had to run into this issue at more than one location and now am becoming hesitant to use the app due to these issues. Fix the online ordering and stop asking people to get out of their cars. If you do not have the order ready, just state that and have people park and bring it out to them but do not ask people to come in after they specifically stated and chose a selection that...