Big Boy — Restaurant in Columbia Township

Personally, I like most Big Boy Restaurants, but our experience at the one in Brooklyn, Michigan was a disaster, to say the least! The place was full of Nasty House Fly's, which is BAD enough to have them around you at anytime, but way worse when trying to eat a meal. The booth across the aisle from us had already been wiped down from a previous customer, but done so sloppy that they left a piece of food in the middle of the table. And, on the floor under the table there were several more pieces of food, a straw, and a couple of napkins, all of which were very noticeable, so they clearly didn't care about cleaning any of it up, which doesn't give other customers, like us, a very good feeling about the cleanliness of the place. Plus, I ordered Biscuits & Gravy, and the gravy tasted good, but the biscuits were so hard on the bottom that I literally had to use a Knife to cut a biscuit, and only ate one biscuit because of that. The worst part about our visit, was that with all the Nasty Fly's in the place, we couldn't help but pounder just how many of the Fly's did a taste test on our plates of food BEFORE it reached our table (disgusting). The only good thing, was that the Bacon I had was very good tasting, and the Manager did take some money off our bill after I told him about the Fly's and the hard Biscuits! Needless to say, I very seriously doubt that I will ever return to that Big Boy, because I could live with getting hard biscuits, but the Fly's...

If I could write a more compelling review for people not waste their time in this restaurant... My wife and I went there on Saturday 2/22/24 @ 5pm approximately... We walked in a pleasant young lady seated us promptly... We got our menus My wife needed a couple extra minutes to decide what she wanted.. 20 minutes later nobody has shown back up to take our order.... WE WATCHED THE WAIT STAFF WALK AROUND LAUGHING HAVING A GOOD TIME, TALKING ABOUT CUSTOMERS NEGATIVELY!!! AN ELDERLY COUPLE AT THAT!!!!!!! So we got up and put our coats on and walked out, ON the way out my wife noticed the food pass warmer was full of food that had not been served!!! And all of the wait staff was congregated in their little area laughing and giggling and having a social hour!!!!!!!! NOW YOU WOULD THINK AS HARD AS THIS ECONOMY IS YOU WOULD ENSURE TO TREAT YOUR CUSTOMERS PROPERLY SO THAT THEY WOULD RETURN!!!!!!! It's been at least 10 years since I had been in that Big Boy, I will never step foot in that place again.... I can only imagine that the food is as horrible as the service!!!!!! DON'T WASTE YOUR TIME OR YOUR MONEY AT THIS...

Worst restaurant experience of my life. We ordered food, got served tea and water, waited and waited.. after 40 minutes or so my wife asked the waitresses about our food. The waitresses said she'd check on it and bring us our salads. She came back near us to serve other's and did not give us any attention at all, no salad, no explanation or anything at all. I called after her and she turned to come and speak with us... I explained to her that she just served two customers who came into the restaurant after we did the same thing we had ordered. She said that she had forgotten to place our order. I'm thinking, why didn't you explain and apologize before serving others??? She gave no apology didn't seem even a little sympathetic to our situation.

I asked to see the manager and he came over. He offered no apology and didn't really seem sympathetic to the fact that we'd been sitting for 40 minutes and others were served ahead of us.

Literally the worst restaurant experience I've ever had in my 59 years of life. We left hungry and totally unsatisfied, we never even...