My experience at Fretboard left a lot to be desired. I visited family in May in Columbia for the first time in 18 months and went to Fretboard on a Saturday morning. The outdoor seating was in abundance but the only table in the shade was occupied. All other seats were dirty with bird droppings, so we cleaned them ourselves with paper towels from the restroom. It seemed there was only one employee but it was sufficient coverage given there was only one other group besides the three of us. We ordered at the window from a barista with grotesquely long finger nails. From my experience in the food service industry, I know this is a hygiene issue, and was unappealing as a customer knowing the employee was preparing food and drinks. We stepped away from the window and stood near a bench that was quite dirty to wait for our coffee and food. As we cleaned the bench to sit down, the barista rushed over with two of our drinks and demanded we come to the window to collect our order. This interrupted our conversation, and we had a lot to talk about as we hadn't seen one another in nearly two years, and we stood in shock of their rude behavior. The barista rushed back a second time and hurriedly placed the rest of the order on a dirty table near us. Without saying anything, they rushed back to the window to serve the two customers who had formed a line. I understand being the only employee at the time is difficult, but there were very few customers and nobody seemed to be in a hurry. The staff member was rude and hygiene practices need to be evaluated. Next time I travel 1000+ miles across the country to visit my family, I won't return to Fretboard.