Pizza Hut — Restaurant in Columbia Township

I ordered online (pizza & bread sticks). The delivery driver brought me a room temperature pizza. He was very rude when I asked where the bread sticks were that I ordered. He said he only brings what they send him with. The driver refused to provide me a receipt initially. I told him that I had to have a receipt since part of my order was missing. He dug up my crumpled receipt from the floorboard of his car and gave it to me. I called in to tell the restaurant that I was missing my bread sticks and was immediately placed on hold. A young lady picked up after a couple minutes and said "OK, yeah?" I asked what she meant and she placed me on another hold. I hung up after 6 more minutes and tried calling back. The same young lady from before answered after about 15 rings and asked me to hold immediately. I informed her I was already on hold for the last 8 minutes and did now wish to be placed on hold again and that I wanted to speak with a manager. The lady then started speaking to someone else and began saying disparaging remarks about the man on the phone who didn't want to be on hold. Someone named Lydia took the phone from the 1st lady and told me she was a manager there. I explained what had happened and that I was very upset and displeased with my service from both the driver and from the lady answering the phones. Lydia asked me to hold again. Yet another lady picked up the phone and identified herself as the manager! I told her that I had already explained everything to Lydia. This manager said she would refund my money and put me on hold yet again. She refunded my money and apologized after I had spent 29 minutes on the phone. So almost 2 hours after I ordered online I got a cold pizza, no bread sticks, spent 30 minutes on the phone, and received some of the most dismal customer service...

Well hello fellow hungry people! So.... We had an issue with how our pizzas came out, the dough was either not cooked thoroughly or improperly prepared. It was frustrating because it was not even close to what you would expect concerning quality but whenever paying $50 to feed a family of three. We then had a communication issue with the staff when trying to have the order fixed. We were given store credit and because I was hangry and couldn't afford a different order from a different place I called back less than 5 minutes later to use the credit to reorder the pizza. I realize I'm being nitpicky but it was a little over the top as far as frustration levels expected when ordering pizza. We ordered a different crust and got the pizza just a little bit later. The Hut had then successfully fulfilled its duty. But... Every store and every person has their off days. I have eaten there beforehand and had nothing but good times 👍. One bad meal (which was replaced and redelivered at no cost to my family) doesn't mean the place isn't worth your business because it normally is!

P. S. - 'Member those little "Pizza Table" or "Pizza Saver" white plastic dealies that came in the middle of your pizza back in the day? I used to "decorate" them into picnic tables so I could play "TeaTime" Barbies while my very sweet older brother would use his Ninja turtles. Those tables inspired a cardboard box duplex created so that Barbie could hang out with the turtles like April did in the cartoon.

P P. S. - Do you remember what you did, way back in the day (if anything) when you got your pizza and then there it was, that little "Pizza Table"! A part of you wants to play with it but the other part of you realizes that it is standing in the way of you and the pizza separation process that typically must come before...

HUNGER GAMES 2018. Let’s start at a five star review.

Well I should have believed the other reviews. Came for lunch buffet...waited for lunch buffet. Still waiting for the lunch buffet... There were 20 people in the building - at noon - not like they just opened the place up. Literally an entire room of people waiting on each slice of pizza they would put out. Hey this happens, everyone gets a little behind. It’s the response that matters.

Down to four stars - the staff began cutting the breadsticks into thirds so that everyone could get one. Each pizza they put out is almost instantly taken by hungry customers... except that they keep throwing a bunch of weird topping combos that no one likes.

Down to three stars now - the cheese pizza was gone in less than a minute. I wouldn’t care but having three hungry kids isn’t ideal.

They solidly earned 3 stars just before putting out a pizza with pineapple, further dividing the already edgy crowd. Down to two stars.

Now the waitress has announced 6 pizzas are on the way. The family next to us just got up and left rather than fight through the crowd.

BACK TO THREE STARS - everyone left and all the pizza is...