Bojangles — Restaurant in Columbia

I've had two visits to the below mentioned store and both visits have been disappointing and discouraging.

On my first visit, I was met with terrible customer service via the drive-thru window. The individual had an attitude, no greeting whatsoever, when I completed my order just said to go to the window, never asked how I was or gave greeting if the day such as "Good Morning" or told me to have a good day. My order was incorrect, I decided to try a Cajun filet biscuit but wanted cheese and couldn't even get that.

My more recent visit (out of pure necessity based on where I was and timeline I had), I decided to stick to traditional breakfast because chicken was terrible last visit, so I ordered two egg and cheese biscuits with extra cheese. Instead, I get two Cajun chicken filet biscuits with a slice of cheese on each. How you confuse egg and cheese and Cajun chicken filet is absolutely beyond me.

Again, customer service was deplorable, similar attitudes, different person. I WON'T return there and will be leaving very pointed feedback and reviews but this needs addressed. I've spent over $20 on two horrible trips and haven't been able to even eat my damn food because simplicity isn't even something they can do.

My usual store is in Garners Ferry Rd and Hazelwood, in Columbia and they are amazing all around!!! But the store below, it needs work because I'm still fuming over my experience yesterday.

Seriously, this is why all this cry about $15/hr is nonsense. You want more mo e.g., earn it. You aren't happy with your job, then find another.

Store in question is: 4301 Fort Jackson...

Just watched this place lock the door in two customer's face's with a group of others still in the building at 9:15 in the morning. Why? because they suddenly didn't want to serve dine-in customers?

I was in the dining room when they did it the first time. Immediately packed up my unfinished food and unlocked the door to walk out. Was wondering if they would lock it back, and sure enough as two approached, the girl hurries up and locks the door as they reach out to grab it. Appalled, they look at her puzzled, seeing other people in there, and in line. They turn away confused and proceed to leave.

It's a shame and pathetic that we've gone as far as using lame excuses to close a dining room, or even the restaurant Whenever we want to and turn away paying and potentially loyal customers over laziness. This would have never been acceptable when I worked at Bojangles, and it's sad to see where this company has gone.

I've had multiple issues at this location specifically in the past and I've refrained from leaving any review, but this is unacceptable... Along with the horrible attitudes and bad treatment of the customers and employees by management themselves, specifically. These older locations are Not up to standard for what I believe Bojangles still aspires to be to this day, If it's anything that they used to.

As a quick-service restaurant, Bojangles was a place that I was proud to work some years ago. These kind of locations are not the standard. I hope they...

The new "upgrade" feels like a downgrade to be honest. I think I'm one of the biggest Bojangles fans in the world, and didn't see anything wrong with the old restaurant. In fact, I loved it. I figured that maybe they needed to fix some minor cosmetic issues, and perhaps update the electrical wiring and plumbing. Unfortunately, they completely re-did the entire restaurant, and made it into a sleek, modernized Bojangles. Unfortunately though, that's not what Bojangles is supposed to be in my opinion. I was also somewhat disappointed to see two (2) screens that you could use to order food, and only one (1) real cashier to take your order.

In addition, for the first time EVER going to Bojangles, the food was TERRIBLE. Don't get me wrong, sometimes Bojangles can miss the mark, but it's never terrible. This time, it was so awful that I could only eat half of my food. I took 1-2 bites out of my Cajun Filet Biscuit before noticing that the inside of it was this weird greyish color, which looked absolutely disgusting (see attached picture.) In addition, the fries tasted like plastic and had no seasoning on them.

I'm very disappointed, as this Bojangles was one of my go-to restaurants. Sadly, it now looks like a place I'm probably going to avoid...