Chicken Salad Chick — Restaurant in Columbia

On 10/23/24 around 6:50pm est I visited this location on harbison blvd. The person at the front register seemed nice to those in front , but when it was my time he didn't greet me at all so i decided to just ask about the family meal and if I could place that order in the store. Well, he said that's something I should've done online and asked what type of meal did I want. I explained that I wanted the 6 croissants and chicken salad family meal. He then proceeded to accuse me of being the "cake lady" I informed him it was only my second time at this place and the last time I came was over a year ago. He said" no it's you you're the lady and my gm told me not to serve you anymore if you came back" I once again informed him that I had no idea what he was referring to that I am not that lady. He then said ma'am I have camera footage of you, it's you. I said, ok I'd like to see it. He just said ...its you ma'am. Well I changed the subject by asking if he again could take my order or do I absolutely have to place a pick up order. He said I need to place the order online and that they would be closing in an hour. I felt so embarrassed because there was a line full of people hearing this conversation. I left, placed my order and came back to pickup my food. He still had a non-chalant attitude with me so I asked him if I could see the footage of "my twin" because whoever it is is messing up my name and what did she do? He then said he doesn't have time to pull it up but it's you ma'am. Then one of the other employees looked at me and said " Rob that is not her" he (Rob) looks back at me and then looks at his employee and says oh its not, then says to me well he said it's not you so. I proceeded to ask what this lady did attempting to calm myself down from not only the harassment but the embarrassment this had caused Apparently, the lady stole a piece of cake and walked out. Rob the manager did not apologize or anything, I then order some cake to go and he just told me about a survey on the bottom of the receipt. I will not be returning because of this. I have never experienced this in my life and would like some type of...

I just had the must unwelcoming experience at Chicken Salad Chick and I can’t imagine this is the customer service that is expected from this company.

My family has been eating here for years and always enjoys the homemade taste and atmosphere without the work.

Today I was pulling into the shopping center on my way to another store and when I saw the sign I thought to myself I would grab something to take home.

As I walked up to the door I could see multiple people inside sitting and standing. A gentleman in cutoff jean shorts and a black t-shirt was standing outside on his phone and said to me “we’re closed on Sunday”. I glanced inside and turned back around to walk to my car without entering the restaurant and I said conversationally as I was walking away “there are a lot of people inside”. The gentleman responded “we’re having a meeting” which should have been the end of this conversation, however, as I was getting into my vehicle the gentleman followed up on his previous comment with “don’t be coming at me with those smart comments”. His tone was rude and unnecessary and in no way related to the previous interaction.

I hope this “meeting” goes well because it’s enough to turn me off from Chicken Salad Chick all together if that’s the way I can expect to be treated by the employees which the gentleman...

1st time in this location Sign on door "online order only" Ordered and went in at hours before closing. Entry area blocked had to go exit way. An employee with a vacuum blocks me asking if I read the sign on the door. I said yes. She con'ts vacuuming. That carpet needs cleaning badly. 🤢 I get to counter and no one is there. I wait a minute or two and lady in back yells for the vacuum employee to come give out order. She gets to the order window and I hear one of them say "the white lady order". Well that was either me or the other "white lady" waiting. Vacuum lady then calls a black lady by name whom is waiting and says you can have a slice of cake since you are there. (Normally this wouldnt matter however due to the white lady comment it does) She then gives me my order. I was not offered cake. ☹️ There were 20+ slices covering the entire counter and nothing in display case. Got home and my "fancy nancy" had celery in it. I believe they just tossed in pecans and a grape into classic. I also had grape salad. I ate a grape and something stuck in my throat. Luckily I was able to cough it up. It was part of the vine that was left on the grape then covered. Half the grapes had the stems in them. This is Rude, Racist, Unorganized,...