Havertys Furniture — Local services in Columbia

EDIT: We called several times to speak to the general manager, and got the run around each time. There was an excuse for 3 months, and we just gave up getting our concerns addressed. I’ve adjusted my review to a 1 star because, obviously, our business wasn’t worth it. We ended up ordering our new furniture piece from Wayfair instead.

Let me preface this by saying that I work in service industry. I rarely complain and it takes very little to get a sparkling review from me. This shook me to my core because my family had ALWAYS gotten our furniture from Haverty’s in the past. We had walked in and not realized that the store closing soon. A man named Eric walked up to my partner and I and said, “How can I help you LADIES?” And really, really punched that “ladies”. First problem; my partner is not a lady. It’s a frequent mistake, one easily passed over, so we ignored it. Still extremely hurtful when you say it so aggressively, but not unusual. I responded we were just looking because I don’t like being badgered by sales people, and he replies, in a very rude tone, “Can I point you in any direction to get you out of here faster?” Wow, okay? I explained what we were looking for, to which Eric responded, “Against the wall, around the store. In and out.” And walked away before he fully finished the sentence. We walked right out of the store. I called a manager, who was very understanding. I honestly wish she had been the one to help us because she was extremely pleasant. It made me feel a little better, but I’m still shaking with anger. Eric was extremely, extremely rude. I don’t know if it’s because we’re a queer couple and he would rather lose commission than serve us, if he was ready to go home (which, totally understandable! Tell us you’re closing!), or he thought we were too poor to afford anything in there. Either way, we won’t be returning to the store as long as he’s there. Would be 1 Star, but the manager I spoke with was genuinely wonderful. I wish I could remember her name, but it was the girl working closing shift on...

I will not order from Haverty's again. We shopped at multiple stores for furniture from our new house (Ashley, Whit Ash, etc.) and the experience was so easy and smooth. Haverty's was the complete opposite. We decided on the Amalfi sectional at the end of April. Our associate told us we could get it in a few weeks. Two days later we came back to place the order. A difference associate placed the order and told us 4-6 weeks. We went in to get financing taken care of on May 25th after we closed. It seems like everyone we talked to didn't know what was going on ("Oh you're going to pick it up at the warehouse?" UM NO, that was never discussed. Our shipped address was incorrect, etc.). We even had to sit and wait 15 minutes while they figured out who to give the commission to (this should NOT have been on our time). Once we were finally done they could not give us a delivery date because they were "revamping the system". I called back the next day and was then told we still did not have a delivery date because our sectional was not in stock. Two different stories. I have to call back multiple times to check to see if it's in stock. The manager told me it should be in stock Friday, June 2nd and they will set up a delivery date. We talk on Friday, only one piece is in and hopefully the rest will be in this week. More misinformation. We get a call this Saturday that it's in stock and the delivery is set for June 23rd. No- we never agreed to that date and we will be out of town for a wedding. This Friday, June 8th will be the end of the 6 weeks and God knows when we will get our sectional. Apparently it's looking like 2 months after we ordered it at this rate... The way they have handled their customer service is "this is when it's delivered, either take it or leave it". I'm sure someone somewhere could make this right for us but we have been told "there is nothing I can do". Not okay. In the future, our business will be taken elsewhere and we are letting our friends and family know about this...

I am very disappointed in Havertys. We purchased a sectional in 2018. 6 months after owning the sectional, we started to notice the cushions started to separate and shred at the seams where the piping came together. I originally called and they sent new cushion covers. As time went on, each cushion did the same.

I contacted customer service again 8 months ago. I was originally told to submit a Guardsman claim, which was denied given it was not due to children or animals, but due to Manufacturing. I was then put back into contact with customer service and was told they would replace the cushion covers again. I contacted customer service multiple times and each time was told the replacement items were being shipped. To date, no replacement items have been shipped.

Today, they were contacted again. I waited on their customer service line for over an hour. After the long wait, spoke to customer service and made her aware that it was no longer just the cushions, it is now the entire sectional separating at the seams. She was not professional, was actually very rude and advised me that the claim didn’t not include the entire sectional, just the cushions and a technician is to come out to the house to replace the cushions. I advised her that I would prefer for someone to Come out with a report on the sectional and given I am due with my 3rd baby next week and COVID, there is some concern allowing someone into our home at this time.

She, at the end of our conversation, rudely stated she would send this information to her manager and quickly hung up the phone. I did not hear from the manager.

At this point, the sectional needs to be put in the trash and the amount that we spent on the sectional, it should not have only lasted this long.

Would not recommend purchasing furniture from Havertys, especially given the poor customer service that we...