Chipotle Mexican Grill — Restaurant in Columbia

I don't normally do bad reviews but this time I made an exception. I order food through the app the day before when I got off work around 3pm for lunch today. Never had issues in the past through the app and they print off everything for each meal so you can see what does or doesn't go in each. Not rocket science. When I opened my 2 entrées. Both of my orders were wrong. I don't eat meat. Why is there chicken in my bowl? Where is the lettuce? My husband didnt want cooked vegetables/fajitas in his. Why is there corn in my bowl??? I get the same thing every time... called the store and the manager didn't want to remake my food and said go through the app for a refund. You don't get a refund through the app. Just 2 free entrée's that you have to use separately which is only good for the day they offer it. Even if you can argue that maybe they swap the lids. I didn't ask for sour cream in mine. No animal products is suppose to be in mine and even in his there's not supposed to be corn. Again, where is the lettuce? I called the store wanted my food remade but the manager refused. First she was trying to say if you don't have a receipt or order details. And then I said the order details and receipt is still printed on the bag and on each bowl. She just kept saying well I can't give a refund if you ordered through the app. I cut her off because she kept rambling about the app and not being sure what I ordered. I said I'd rather you remake it then give me a refund. She said I'm not remaking it because you seem hostile😂. Never cursed her or anything. Only cut her off once and I was talking with authority in my voice because I said I didn't want to go through the app. I became agitated after she said she wasn't going to remake my order and...

As a very frequent visitor to Chipotle, I am thrilled to share my 5-star review for this Chipotle location. From the moment you walk through the doors, the aroma of freshly made ingredients wafts through the air, tantalizing your taste buds and setting the stage for a delicious meal.

While it’s worth noting that I have read a number of one-star reviews online, I believe they come from people who are simply unreasonable and entitled. I’ve been to many lackluster locations and, in my experience, this Chipotle consistently delivers exceptional food and service. I can assure you that I have at least double or triple the rewards points, and, subsequently, many more interactions with Chipotle locations, than the people hiding behind these 1-star reviews. I know what a bad Chipotle is like; this is not one of them.

One of the things I appreciate most about Chipotle is the focus on using high-quality ingredients. Whether you opt for a burrito bowl, salad, or tacos, you can rest assured that your meal is made with fresh, natural ingredients that are free from artificial preservatives and flavors — all for a good price.

In addition to the quality of the food, the service at this Chipotle location is always top-notch. The staff is friendly, knowledgeable, and efficient, ensuring that you get your meal quickly and without any fuss.

Overall, I highly recommend this Chipotle location to anyone looking for a delicious and satisfying meal. Whether you're a vegetarian, carnivore, or somewhere in between, there are plenty of options to suit your taste preferences. So the next time you're in the mood for some flavorful Mexican-inspired cuisine, be sure to give this Chipotle...

UPDATE: Ive gone back to this store 3x and 2 of the 3 visits I’ve had issues. Chipotle only lets you order a quesadilla online and ordering via their app has failed 2 of 3 times. Each time I’ve ordered I get an error about issues with payment method but then Chipotle charges the card on file, my order doesn’t go through AND I have to pay on the spot with the same card on file. Last time, my card was charged twice, then when I arrived at designated pickup time, the staff said the order never went through. It’s too much of a hassle so I won’t be eating here anymore. Shame bc I do like their food but their technology is lacking and with no in person ordering option, I’ll just eat elsewhere.

Moving to the area and was excited to learn Chipotle is here. Visited ON my birthday and was very disappointed. However, they no longer will accept orders for quesadillas in person, have you step aside while they fix it. They now demand you order online. So when ordering in person, I had to step aside, order online then wait for my order to arrive in their system. Literally wouldn’t take my order in person and then just let me wait for it. Asked a manager when this instituted and was told it’s always been that way, which definitely isn’t the case. Very disappointed in poor...