CHA Redefine — Restaurant in Columbus

The store is so clean and nice, we were excited to try it. There's plenty of parking in the plaza lot but the store is a bit smaller. There's some seating and some tables available. Decorations were simple and bright.

There is a kiosk that you can order from if you don't want to order at the front counter. We got their Taro Milk and the Thai Tornado (mix of Thai Tea and Taro). Their drinks are made well and very flavorful. We really liked their tapioca pearls, they're chewy and a little bit on the softer side. Overall, the drinks were good and the store is nice. Their other drinks looked really good and sounded yummy. I would try any other drinks as well.

Staff was nice and they were quick, we didn't have to wait too long for two drinks. The prices are a bit higher but their drinks are made well.

I would recommend for boba, a sweet treat, a small group hang out, a casual date, or just...

The worst customer service and extremely disorganized. We were never greeted or being addressed to when our order took an hour to make. They did not prepare the orders in order. When the drinks are done and left on the counter, the front desk did not say the order numbers out. The orders just sat there until almost all of us had to come over to claim them. If you speak their language, they would skip to the number and prioritize it. It was a whole mess. After an hr of waiting and having to ask twice about my order, they found it somewhere in the mess and started on them. I have never been in a boba shop waiting for an hr before. The tea was okay but the boba was undercooked. Definitely won’t...

I ordered mango popping boba and it was not done. The inside of the boba was very jelly-like instead of liquid like popping jellies are supposed to be. It didn't pop, just deflated while jelly leaked out of the boba skin, and it had hard bits in the middle. There were also jellies and fruits I didn't order in my drink (maybe comes with it but it didn't say on the menu, so I'm not sure). The tea itself tasted fine though, really strong brew which I did like. Not as sweet as I would have liked, but there was no option on the kiosk to adjust the sugar level. So if you like strong brewed tea, I would check this place out. Just maybe...