Havertys Furniture — Local services in Columbus

Disappointing customer service and delivery. They waited until after our delivery time window passed to notify us of cancellation. When rescheduling we received numerous phone calls from different reps, each giving contradicting delivery timeframes. Upon delivery we discovered the sizing was too big, the published dimensions were measured from the inside, not outside total length. The delivery men informed us we could schedule a pick-up to return part of the sectional we had removed to make it fit. Unfortunately we had a few family sick and had to quarantine, so we didn’t schedule a pickup right away. They refused to accept our request, even after explaining the situation. They have a three-day window for returns. Even though it took them over a day to even return...

The sales representative Mrs. Cindy Cooper is phenomenal. Less her, I have never seen such an unprofessionally run organization as Haverty's furniture. They (not the sales lady to be clear), will make sure that they will try everything within their power to treat you like cheap trash when going through the purchasing process. I have never been treated so horribly as this organization has treated me. I would not recommend this company, and instead would advise you very heavily to run and take your business elsewhere. At this stage you couldn't pay me to take furniture from this company for free. It's utterly atrocious how they treat their customers. I don't even have words. I'll never darken these doorways ever again as...

It's cool, guy in there was real nice and helpful. We are looking for new furniture and they have a nice selection. The furniture quality is excellent, doesn't feel cheap like other stores here. Only four stars cause, idk, they had puddles in their parking lot. I had to find something I didn't like.

Update: So we ended up purchasing a sofa recliner and a loveseat recliner and we love it. Very comfortable and relaxing. It says it's made out of leather but I think it is made out of sleeping pills cause every time I kick my feet up, it's over....