Modern Southern Table

I've ordered food here on a few different occasions. The first I went into the location to order. The service was subpar, yet I brushed it off. The times after that I've ordered delivery via UberEATS. I was never a fan of the food but it's edible, and it's a black owned business therefore I support. Yesterday I went into the location to order my food. There were a total of three women that I noticed. The woman, who took my order, the woman who prepared my food (I believe), and there was a woman who was prepared to leave. There wasn't any warm welcome or pleasant attitudes, honestly they were bad vibes. Again I brushed it off, although typically I am very big on not eating food prepared by ppl with bad attitudes. And this is why... Before I left I checked my order. I asked for low southern fried chicken (which is an extra charge) because the regular fried chicken lacks flavor. Instead I received the regular fried chicken. When I brought it to their attention their way of fixing it was simply placing the chicken I had received in the low southern flavor. I did think that was a bit out of order yet and still I brushed it off because I didn't have the energy. Once I got home to enjoy my food it was horrible. The chicken tasted just as the regular fried chicken no flavor although it was placed into the low southern seasoning. I then found a hair in my Mac and cheese which is not mine. Not only is my hair currently in box braids it is also pulled back into a bun. The hair is not on the plate it is literally attached and twined into the noodle. I also saw that someone reviewed with the same complaint and the company responded very rude accusing the individual of personally attacking them. Please note that this is not that. I am a paying customer who very well contributed to you all being able to celebrate earning one million dollars last year as this new year came in. If your natural response to my review is to be disrespectful please do not bother, just DO BETTER.

I do not know you or anyone that you know. The reason why I brought up the other review is because although you may have a personal issue going on, there may very well be some truth to what they said because my experience was very similar. Just as you have accused me of knowing you and people that you know when I very well do not, leaves room to believe that the other person does not either and they possibly left an honest review. There was a hair in my food I do not need to make that up. You saying that you cannot see it does not mean that it isn't visible. You are most likely being defensive, and again taking it as a personal attack. It is a reflection of your company when you take these reviews personally and make it known publicly that someone would want to attack your business. That is not any of our business, and should remain private, it is all very messy. Your sales were broadcasted on NYE at a function. Either way business is never personal which you seem not to be able to separate the two. Responding this way is more of a hindrance than a help to your business. By you making it personal and speaking on personal matters in regards to your business is poor practice. Keep in mind that people are also reading your response and can observe the passive aggression in your response, which can be a turn off. I truly am just a patron of your business, and as a black owned business you are certainly giving life to the narrative of it being almost impossible to support our own. I know that this may go over your head and that you may be set in your ways. My objective is to encourage you to take a step a back and self reflect opposed to being defensive. What can you and your staff do to better serve your customers? Should be the only thing that you take away from me. I want you to win is why I am making you aware of your poor business practices. Maybe a mentor, or a few classes will be beneficial.