Panera Bread — Restaurant in Columbus

Both Columbus Panera locations: your accuracy game needs serious work.

Ordering at Panera these days feels like stepping into a Schrodinger's bakery - your order exists in a state of "maybe" until you physically open the bag. Will your Mexican Street Corn Chowder arrive solo, or will its soulmate, the tortilla chips, be chilling at another table? Will your "no aioli"(removed from your online order) sandwich be an aioli masterpiece or will it be a testament to the power of following instructions?

I ordered a four-pack of chocolate chip cookies. Imagine my surprise when I found three chocolate chip cookies and a rogue cookie living their best life in the bag. It's like Panera is playing a game of "Order Roulette!” I don’t gamble with my lunch. Mistakes happen. But when it becomes a consistent theme across both locations, it is less like a "whoopsie" and more like a well-rehearsed play.

Train your order employees on accuracy! Double-check those bags! Some of your employees talking about their dating life at the pick up counter really need to concentrate on placing the correct and entire order in the bag while under your roof. Are there any ramifications to persistently getting a correct order at the Panera Bread locations in Columbus. I will go elsewhere next time. I’m over Panera Wrong...

I was in the drive through line with 2 cars ahead of me. The Car that was at the speaker had argument with the order taker. The car in front of me did as well. So when it was my turn to place a order the order taker kept speaking over me & wouldn’t slow down. So I ask the lady to please let me finish my order I know what I want I come here every morning. I asked for the chipotle chicken wrap & she rudely replied & said we don’t serve chik filet wraps here sir. And I ask whom am I speaking with this morning. She rudely replied back a chipotle wrap & what else sir. I Replied a apple cranberry with no ice. She told me to drive around. When I got to the window I noticed it wasn’t the same person that was on the speaker. So I asked for the person name & she said sorry sir I can’t give you her name but if you gonna make a complaint my name is Halley. She handed me my drink with ice which I clearly said no ice and gave me my food and said thank you by & close the window quickly. I know it was the girl with the colorful hair that was taking the order but Halley stood in the gap for her. The last thing you guys would need right now is rude service with Starbucks being built next door. Please fix the problem asap before this restaurant...

I was excited to see a Panera bread in my area. However, this location is disappointing. The first occasion, long wait in the drive thru. I chalked it up as to being new and new staff, etc. Second occasion, no ham for the Cuban sandwich. How the heck you run out of meat? I had to settle for turkey and it wasn't good being that a Cuban is a pork sandwich. Third occasion, 2 cars (which includes mine) just sat in the drive thru waiting for service. I and the other driver eventually just backed out of the lane and left. No one else was in line and it was 6 pm on a week night. No excuse to not be operating. Today, I ordered my favorite cinnamon crunch bagel with walnut cream cheese. I get to work and it's regular cream cheese. I looked in the bag and saw the dip cup but wrongfully assumed that they got my order right. Now I have a $1.30 cream cheese flavor that I didn't order and my receipt clearly states honey walnut flavor. Panera is too pricey to be screwing up an order. Panera bread on Macon rd, get it together. I'm...