Cross Country Plaza — Local services in Columbus

I've always enjoyed shopping at Publix. That includes getting my prescriptions filled there as well. This particular Publix Pharmacy on Macon Road in Cross Country Plaza has one of the nicest teams of people I have worked with previously.  Not only do they demonstrate extraordinary team work, they provide exceptional surface as well.

Their staff is exceptionally nice & professional, their service far exceeds other Publix Pharmacies in the same city.

As an example, I recently attempted to work with a Publix Pharmacy near my home, where my wife and I purchase groceries.

However, based on my very recent experiences, I will never choose this other pharmacy on Schomburg Road as my Pharmacy provider.

This experience at Schomburg taught me a few things…and that is, the staff is not one in which you want to provide your business.

In a recent conversation with 4 different staff members they, they all come across to me as extremely stressed, very rude, unprofessional, and that my inquiry was a total waste of their time.

This recent example all stemmed from the Pharmacist. It was what should have been a very simple and quick phone call into a bad situation.

Because of recent outages and backlogs across the nation, while I was in my physician's office, they asked if I would please call the pharmacy to see if they had a couple of medications in stock. It's a proactive measure all patients are asked to do during times of outages and unavailability of medications of all sorts.

Subsequently, this proactive approach would not waste the pharmacist time, my time, or the doctor's time. As I follow my doctor's orders, My contacted my current pharmacy, at the time was Publix on Schomberg Road.

wow. was that a call I wish I would not have made. after speaking to a couple of associates, I reached the physician, ask them the basic question of a medication being in stock, informed him I was calling from the doctor's office at their request, etc.

burg Road.

This pharmacist would not only refuse to answer my question, it was explained to me in great detail by him that this information is not given by phone and it's against the law and is forbidden by the policy set forth by Publix.

This Pharmacist suddenly had an awful attitude. Asked why would I be asking why I would be calling to ask such a ridiculous question.  BottomLine, he was not going to provide any information to me - period.

Again, this was a request the doctor asked me to make while in his office…. and I was not purchasing anything over the phone. I was simply trying to get basic information so the doctor would know where to send this backlogged prescription.

Also noted, the pharmacist wasn't the only person being extraordinarily rude, but so was the staff prior to me discussing with the pharmacist.

Employees will treat others as they see their leaders handle situations by example.

Unfortunately, that was my experience at Publix Pharmacy on Schomburg Road

However, the silver lining…I attempt at the same exact approach with the staff and pharmacist at Publix Pharmacy on Macon Road. I'm so happy to say I've never been mistretreated, always dealt with courteously and with respect, actually demonstrating by their teamwork they actually do care for their customers.

It goes without saying, This discrepancy should not be the case at the same company, just a few miles apart. And it's actually pretty pathetic and I hope Publix Pharmacy Management as a whole does something to address this matter.

People are under enough stress without having to deal with unnecessary and undue attitudes just for following doctor's orders… . which in turn makes everyone's job...

And Macon Road Publix 8 years ago I lost my only my job career family opportunity to excel I lost hope self-esteem if it wasn't for God I've lost everything cross country Plaza thank my doctors prescribing me the wrong medication and wrongfully you guys terminated me 4 stupidity of the medication prescribed to me that the doctor even declined to ever see me again knowing that doctor made a mistake rolling hoped Roland Holt doctor Chuck-E-Cheese is great place to take kids most parents drop their children off and leave them as if other parents are to parent their kids used to have a Blockbuster now just has a block with a store nobody goes in Kmart across the street at Denny's same parking lot Thanksgiving Eve from that part of Macon Road on out to Fort Benning crying picks up and is segregated it's mostly blacks that way in Spanish uptown mostly poor whites and black the world people people must realize that not everyone is going to look the same nobody is born gay nobody is Born the choice of color they want nobody is born racism nobody is born until they are taught by adult children keeps children in the world teachers adults the God is the only way may...

I love that entire shopping center but there was a foot locker there with a very disrespectful manager it's not there anymore and there is some rude ladies that work in the loan place over there I think it's Covington loan and there's an extremely disrespectful property manager lady that has no tact or kindness and when you call her to let her know something's happening with the property or on the property she gets rude and says it's not her problem call the police and things like that she's totally disgraceful also your staff in Firehouse subs are totally ridiculous totally disrespectful and not knowledgeable at all the general manager is nice though and your guys at Subway half are nice half are rude your staff at Chipotle is totally rude but everybody else in that entire center that I've been going to for years is extremely nice and pleasant to deal with you do have one very disrespectful person at TJ Maxx and the manager there is sometimes...