Starbucks — Restaurant in Columbus

The Starbucks on High street offers a somewhat accessible environment, though there is room for improvement. Although it has a welcoming atmosphere and the store is quite clean, the store is often quite crowded with limited space to move around comfortably. For wheelchair users, there is flat ground and no entry stairs, but limited room and tight layout makes it difficult to navigate. The counters are at a good height. The Starbucks is quite small and can become very loud with the hustling baristas and customers socializing, making it an overwhelming space for some. I think the store could benefit from expansion with clear pathways and distinguishing areas between the customers waiting for their drinks and the customers sitting to study or chat. The seating areas consist of a few high top tables with other standard tables placed closely together. The standard tables are at a good heigh. I don’t believe that there are any doors that have an automatic open. It is also difficult to find free parking near the store. Overall, the staff and atmosphere is very welcoming and positive but I do not think that this Starbucks is up to standards with their accessibility and I believe that some areas could be improved...

I visited this Starbucks for an assignment for a Disability Studies class to look at the accessibility of the establishment. I feel that there are a few factors that could be considered non-accessible for certain people. First, in order to get into the building you have to be able to pull the door open which may not be doable by everyone. Second I noticed the inside space is pretty tight so if a wheelchair user were to try and navigate around there might be too tight of spaces to go through making things difficult for them. I also noticed on the bathroom there are keypads, while this is for safety reasons, someone who may have difficulty communicating may feel like they cannot use the restroom if they cannot communicate with the employees. Lastly, I noticed the music playing in the background which was something that was not too loud and created a more calm feeling in the building which may make such a public space more comfortable for customers. But, the staff is very friendly, and seems to be willing to assist anyone in need if that situation were to present itself, and if someone wanted to ask...

The Starbucks at the corner of 14th and High st. is a perfect location for Ohio State students. I go to this location all the time and the wait time for mobile orders is so fast. With that being said there are some parts of the store that are not very accessible. The two doors to get into the store are not automatic making difficult for a person using a wheel chair to enter. Additionally because it does get so busy there is not much room for mobility in the small space. Finally there is only street parking in front and on the side of the store with a few handicap spots making it not super accessible. There is no need for a ramp because it is a level entrance to the side walk which is very nice. Overall I really love this location and how convenient it is for OSU students! However some improvements on accessibility...