Papa Johns Pizza — Restaurant in Compton

Tried to make an order for delivery, as soon as I selected payment (and included tip for delivery driver) the site instantly changed its page and put my order for takeout. I tried editing my order online and I couldn't so I tried calling. I tried calling for OVER AN HOUR and no one picked up. I called constantly, back to back. At this point, the store was open for only another hour and automated message while calling says my pizza been ready for pickup. I had to call an Uber to pick up pizza. When I got there, a whole group of young boys was hanging out front, standing around their cars. I ignored and walked in store. The store was completely EMPTY. No staff in sight! One of the boys that was out front ran in after me, out of breath, asking if he could help me. I quickly realized this is why no one was answering the phone! Is this how they're trained? Is this normal? I gave a tip for this service? I spent more money in Uber because of this?! I haven't slept nor eaten in 2 days due to work so I was beyond livid and appalled. I had to remind myself not to react. This is...

My fiancee placed an order using the app. We tried to customize the order and leave a note for the order, but that option wasn't available. I spent over five minutes calling the store in an effort to speak with someone in the store, using his phone. I also attempted to update the order after being prompted in the automated system, but to no avail. Then I used my phone and finally made contact with someone. I had to act as if I was placing a new order. Do you know Papa John's is outsourcing jobs in the Philippines? So someone in the Philippines is taking live orders. After being transferred several times and 30 minutes later, I was unsuccessful with modifying the order. Then, did you know Door Dash is the deliverer? What is happening? Now we're waiting for our food for 45 minutes and 48 hours for customer service to get back to us. The convenience has become an inconvenience....

My husband and I arrived on a Sunday night at exactly 10:14 p.m because the lobby was closed at 10:30 and they close down at 11 p.m. The doors were already locked so I called and asked why we still could not do a carry out and the lady said they are only doing delivery. I was parked right out front and asked well how much is delivery if I’m parked right in front of the door and she said $5!! I was so done with her after that and hung up the phone. This was my to go place but the Pizza Hut right across the street in the other shopping center was closing at 11 p.m as well and allowed us to walk in with no hesitation. They also have an A grade and I can see why. So now I’m wiping my hands with this Papa Johns and going straight to Pizza Hut from now on. Thanks for the 0% effort on customer...