KFC — Restaurant in Concord

So tonight I went to this KFC location like I normally do and it’s normally not too bad and I don’t mind it. As it’s a kfc and just like any other fast food place I don’t expect them to just go all out like an actual restaurant. HOWEVER the little boy in the drive thru who has no business being in customer service deserves to be fired. He is rude and obvious doesn’t care about his job. He was slugged over when receiving my payment (didn’t care whatever I get it) and then hands me my stuff and goes to shut the window. I then asked “is there a straw in here.” I wasn’t rude I was just asking because I had a little bit of a drive home and didn’t want to have to open my lid. I also thought asking about a straw wouldn’t be a big deal however his response was “nope” I then asked if I could have one. He reached and got one and proceeded to say “I was GUNNA hand you one.” (No he wasn’t) I then noticed I didn’t have my full order and asked. “Hey is there a chicken little in the box” And the audacity of this child to say “chill just chill” as he’s making a hand motion. I asked to then speak to his manager because that was it for me. He said “are you serious” I looked at him and said “yes I’m dead serious.” His manager was nice and refunded me my money. The little boy was laughing inside and saying “she wants a refund.” And continued laughing. I understand that this is fast food but the lack of give a damn this child had was completely unnecessary and rude and I will not be back. And I’d be surprised if he didn’t treat others this way as well Management would be wise to find a different employee to take his place because he obviously doesn’t want to be there any ways. I do not recommend this location while this kid is working the drive thru window or...

Not even worth the one star I have to leave.

Half of the food was missing when I arrived to pick up the order. Was told everything was in the bad. However I was told Mac n cheese wasn’t available it would be a 10-15 min wait. Only recieved one of the large Mac n cheese. She put one large in there. Got home to find out I was missing a large mac n cheese and the individual for the popcorn chicken meal I ordered. & no gravy for either of the large mashed potatoes and gravy I ordered. Had to go back to get the rest of the food and the lady I dealt with then was incredibly rude and said she would get the stuff I was missing (said she was a manager but didn’t have a badge or a managers shirt on) But didn’t tell anyone to get it she just disappeared around the corner not to be seen the entire rest of the time I was there. Another guy (assuming manager) walked up and asked what I needed. Told him. He remade my entire order. Which is fine no big deal., HOWEVER get home to eat (finally) mashed potatoes aren’t even mixed. It’s mostly just the powder flakes not even mixed at all. Maybe 1/2 of the amount of Mac n cheese AND mashed potatoes you normally receive in the large containers. Literally HALF of the original amount of popcorn chicken they gave me the first time. . overall a very disappointing experience. Will not be going back to this location until management improves. Will be making some phone calls about undercooked and unacceptable food being served...

I came to this establishment twice while on a trip. Today I was extremely disgusted by the way one of employees were treated. I watched as she went from one place to another working super hard and then all of a sudden she stormed off and a taller white male followed behind talking in an extremely aggressive tone. I was scared for her! I wish nothing but good things for this young lady because the last time I came in she took my order in the most beautiful and friendly way! She is the only reason I decided to come back today but upon seeing the way things transpired, I will not be returning to this location ever again. The front cashier was rude, the lobby was disgusting and I almost slipped in a huge puddle near the drink machine that nobody ever cleaned the entire time I was there. The staff looks like they were all having a rough time and I refuse to eat at an establishment where the employees aren't treated right because then they do not treat us, the customers, with respect. I feel bad for the people who work there under that form...