Miss Sheri's Cafeteria — Restaurant in Concord

Wow what a terrible experience I had today at Miss Sheri's. I ordered my meal, sat down and ate some of the pork entree. I stopped the busser, told her I am trying to eat baked pork dish but the sauce is way to salty, I dont like it and can I get half a plate of the noodle entree as a replacement. She said she would ask the manager. A couple minutes later, the manager (Dave) comes to my table. After repeating what I told the busser, Dave's responses include, "..we never have anybody not like it..", "..we will serve plenty of these today with no complaints..", "..we wont replace it with something else...", so on. I said I am recording what he is saying and he walked away. So I followed him so I could get his name. He asked me if I want to speak to the gm, I said what good would that do and went back to finishing my $9 cucumbers, roll and nasty spaghetti side dishes. A couple minutes later, the gm (owner) Jeff came to my table. I told him about the pork and about how unhappy I am with the manager response. I told him that a while back I ate here and found a hair in my salad and when I told Dave about it, he refused to give me my money back, only provide a replacement salad. I told Dave I was disgusted and lost my appetite but he could care less. So I told Jeff that after that experience, I vowed to myself to never eat there again, but somehow found myself back again today. I also stated I just want to replace pork with a half order of pasta entree. His responses included "..I stand by my food...", (he said that at least 4 times as I told him it I don't like it, it's too salty), "...There is no salt added to the dish..." (the number 1 ingredient in the gravy base is SALT), "...my dad started Miss Sheri's 50 years ago and we have cooked it the same since we..." (I don't like it though), "...70 people will order the pork today with no complaints", at this point I told him thanks for the comments, as I am recording what he is saying. He then states "I don't have to talk to you if your recording me, that's against the law" and walked away. I added a "I guess you don't care about customer service", but he kept walking away with no response. This restaurant always has only older to retired age customers. Rarely will you see customer's who looks younger than 50's. Maybe that is because younger web savvy customers have read the many reviews about the terrible customer service offered by Dave, the manager. Interesting to how on all the review websites, you have negative reviews, all except there own google website reviews, which are all 5 star? I WONT be back and will continue to share this experience, considering that the owner and manager made me way more upset than the...

Combo Review after five visits. One on a Sunday. One a week later on a Monday. The third on a Thursday evening. Plus a Wednesday. Always fresh and good. This review I will end it with 4 pro and 4 cons. But first a little need to know information about the place: The receipt is one person on my first visit. I gave service zero stars because I didn't see any and they create atmosphere to tip twice. Tip at Cash register and tip at the table although nobody serves you. This was my first time here. 1)Cash only absolutely no credit card. Many many signs to warn you, so no excuses that you didn't know. 2)You are charged ala carte. Everything is charged individually. Even a butter packet is 0.12cents a butter packet. A pickle spear is 0.20cents. 3)No Senior discount. 4)Everyone there is a senior. Seriously!! So the cons first. They may sound weak, but in my eyes important. Cons.... Con #1) can't find extra napkins. You get one napkin with your knife, fork, spoon. Con#2) You can refill your coffee. it's out in the dining area, but you will never find a waitress to refill soda or tea. Con#3) missing waitress. Actually, I saw the two boy waiters and one lady waitress on Sunday, but they were hands full cleaning tables. Monday was one waitress and she was cleaning tables. No time for service to you, the customer. I suppose to some people this is a big no, but it is a cafeteria. Once you sit down, you really don't need anything. #4) yea this a big one. Tipping. They have a tip jar at the register. So we put tip in there. Then we realized that they clean the tables, so I guess you got to the tip the table buss people. So you tip again. I guess I would not mind but, you go through a cafeteria line and select. Then you have no waitress but you tip a table cleaners. Pro......... Pro#1)food is good quality, and you get a nice serving for cost paid. Pro#2)plenty entree to pick from. Plenty sides to pick from. Plenty desert to pick from. Pro#3)salad was quality, both visits. Side salad, beet salad, slaw salad, etc. Many salad to pick from. I made salads a separate Pro because quality places have quality salads. So the salad quality and selection alone sold me on this place. #4)I got to add a fourth. Coffee is really good and it is out on the floor so you can get up and serve yourself. Since I want more than one cup and want it when I want it, to serve myself is very very important to me. But if you a soda or ice tea drinker like my wife, you get one. glass, so pace yourself. *I absolutely would return. My wife said she would return. This place has become our new default go to place. It can answer...

My great grandma introduced me to this place & the whole reason we came was for the home made pie. The elderly definitely gate keep this place lol but that’s okay! I can see why. My mother had the fried fish & it was so good!! I tried the chicken & dumplings, the chicken was so moist & delicious, the dumplings not so much. But they have TONS of options. It reminds me of a school lunch line but waaaay better tasting!

Now let’s talk about the whole reason we went, which was the pie! It was so good! The crème brûlée was by far my favorite!! We probably took home 8 different slices of pie lol but I will say, the end crust wasn’t that good. It was almost like a burnt butter taste. Maybe we just had gotten one that was left in too long or had too much butter on the outside brim of the pie but either way, it wasn’t a deal breaker for me because I still loved it! I just didn’t eat the outer crust. My grandma said the same thing though so maybe that’s just their recipe idk

If your looking for a place to take your mom, grandma, or mawmaw. This is the place. Or even just for some coffee & pie!! They have all the old time favorites!

All in all, I wasn’t blown away. But I loved the pie!!! I just wish the outer crust tasted just as good as the rest of the pie did!

Workers were 10/10...