Peet's Coffee — Restaurant in Concord

I've been going to this Peet's for years. I have gotten used to being treated like a second-hand person since I try to just let things go to the best of my ability. However, after having some exceptionally disrespectful experiences, I read the comments and want to reinforce some of the things that have been said since it seems like people are just giving this place 5 stars for no reason. First off, I want to say there are some staff members who are good and provide great customer service. Unfortunately for them, they are surrounded by a clique of obnoxious, self-entitled, egotistical coworkers who will absolutely ignore you if you are not one of their personal favorites. Also, heaven forefend you are not ecstatic to be in their presence. I have had extremely sarcastic remarks made about me (not being paranoid as I was the only customer there at the time) for simply waiting for my coffee and not having a full blown conversation about my day. Also, when I did bring up my concerns to the store, my wife went in the next day to hear them talking about what a horrible customer I am. Granted I do not chat with them like their favorites, and tend to keep to myself and mind my own business, but I have never said an untoward comment, or even gotten short with the staff while waiting well beyond the time my coffee was supposed to be ready (as others have pointed out is a consistent problem). Based on my most recent experience, I am doing everything in my power to not have to go back to this Peet's location. My advice to people who go here are three-fold: (1) expect to wait for your order, (2) act absolutely enthralled to be in the presence of the staff, and (3) when all else fails, use the Peet's bean membership to get the coffee without the...

I've decided to NEVER visit this Peet's location again. Super-slow service on the weekends, and today when I went in and ordered a LARGE drink, they tried giving me a medium. The young girl said, "Well, you were charged for a medium, so if you want, we can remake it if you pay the difference." Are you kidding me! THEIR mistake, and they want to make me pay the $1 difference! I should have taken my $1.80 tip back! I just told her, "forget it," and walked out. Funny thing is, the SAME thing happened a month or two ago. WOW! But that time, at least the barista just chose to give me a slight attitude and remake it, in LARGE, and not "charge me the difference." What do they think...that I am trying to "hustle" them by getting a large drink for the price of a medium??? ASININE! ABSOLUTELY RIDICULOUS!!! Additionally, when I first walked in, there were like 4 people waiting for their drinks and no one waiting to order. So I walked up, and stood there for at least 2 minutes like the invisible man, with no one even acknowledging my presence. Maybe a, "Hello sir, we'll be right with you" would be appropriate? And then when the girl finally did come to the counter, she just stood there, stared blankly at me and said nothing! RUDE!!! Maybe I'm just getting old, but it seems like people in the service industry are just too cool or too busy to do what they are paid to do...BE NICE TO PEOPLE!!! Or maybe, let's just blame COVID...it's what everyone else is doing! LOL!!! P.S., Clayton Valley Shopping Center Peet's Employees: Linguistically, the words "LARGE" and "MEDIUM" sound NOTHING alike...The first has 1 syllable, and the second has 3 syllables and a long vowel. Even with my mask, you should have...

At 4pm on 3/15/23 only 2 employees, she apologized to the line of 3 people for the wait. I was next in line, current customer ordered Bev & heated croissant. We all waited patiently. I was asked what I wanted, I gave my order the employee then said oh wait the last purchase was DECLINED. Asked the customer to return and use another form of payment. Customer said I only have this one card. Employee said “the power went out a few hours ago maybe that’s the issue and said this time we just won’t charge you”. I placed my order again, went to use my PEETS gift card, employee said”I can’t take that”. The system is down 😳. I regret just leaving without insisting I get a refund for the $20 gift card I purchased last week. I will never return to this location. Terrible business practices and zero courtesies given to ALL customers. The employee picks & chooses one customer over...