Subway — Restaurant in Conroe

So I normally wouldn’t do this yet I am a Customer Service Consultant and I have been in this business for over 15+ years and this experience was ridiculous and did not in any way show the expression of true customer service. My son frequents Subway often. He loves their sandwiches and purchases the same sandwich from them weekly. Unfortunately, this particular location he has had poor experiences with to the point he stopped going. He needed to order online due to vehicle needing to be serviced. He order two Black Forest ham sandwiches online. It gave a time they would be ready. Pulled up a few minutes late - sandwiches NOT ready. Ok, give them time to make them while running to the convenient store. Return to get sandwiches. He works overnight so sleeps before getting up on his day off. Gets up (Subway is closed by now kind you) to eat his sandwich where he gave specific instructions and NO MEAT is barely on the sandwich, NO LETTUCE , one small slice of tomato and asked for extra oil/vinegar and sandwich is dry. Disappointing after waking up to eat your sandwich you paid for. I, mom says while he’s asleep I will call/go up there to fix the situation. I take pictures and show the employees (same ones from the day of order) and I’m told he cannot get at least ONE of his sandwiches remade because he didn’t bring the sandwich back. The story was closed by the time he woke up so how could he. Then, no apology just excuses. Asked to speak to management said they couldn’t give number or email out. Asked for management to call me…absolutely NO PHONE CALL(which I already knew they wasn’t going to be one). I have had items missing from a salad at Jason’s deli when I did a pickup for my order. Got home, saw what was missing called and there was no problem. Made me a NEW salad and on top of that DELIVERED the salad to me at no cost! Now that is customer service! I have money… I wasn’t trying to get over; it was the principle of showing good customer service. I’m appalled at the name Subway showing this type of service. And their vegetables are not fresh like that anyway especially consistently. All of those connected to my business and family will never attend this Subway again. Definitely need better more mature and...

Last night, my girlfriend and I went to get some sandwiches and we came in late around 9:30pm and the closing girl (fluffy white girl). Which I was planning to tip heavily because of us coming so late. She said people always come an hour before closing out loud to us and another customer ordering her food. Then proceeded to take our order but said we have to pick something that doesn't require a spoon. She then said unless you want me to use the dirty spoon in the pile of dirty dishes to serve you. You couldn't take 15 seconds to rinse of a spoon. I kindly responded thank but we will just let you close. As a customer I have to work late just like her and just because you close at 10 doesn't mean you get to leave at 10. I expect a response and some type of compensation for the way were treated. If I don't get a response I will find out who I have to contact to get a...

I ordered the all American sandwich foot longs 2 one with Swiss cheese one American the sandwich consisted of lettuce and tomatoes the meats bacon nothing else is this a trend I asked for everything but jalapeno peppers You have all these other items olives green pepper etc the store in Willis TX did the same thing is this your new trend. There are a great many other outlets (Jersey Mike's)( Firehouse subs) I have never been to either of these outlets so I can't compare there business to yours.Thats going to change I went to the Conroe location because the Willis local did not make the sandwich correctly the gentleman at the Conroe local was awesome he made and demenstraded to another employee how to make a sandwich I hope there is a change one person's actions...