Domino's Pizza — Restaurant in Contiguous United States

It was one of those late nights when the craving for pizza strikes with no warning. After a long, exhausting day, I decided to grab a quick dinner at the local Domino’s. The small storefront, familiar with its red-and-white sign, promised me a hot meal and a bit of comfort. What I didn’t expect, however, was the encounter I was about to have with Shelby, the general manager. I walked in and approached the counter, greeted by a young employee who was trying his best to juggle the phone and a busy register. It took a few moments for him to acknowledge me, but when he did, I smiled and placed my order: a simple medium pizza with extra cheese. No big deal. It wasn’t until I heard the voice behind me that I realized something was off. Shelby stood with her arms crossed at the back of the store, watching me. She didn't offer a greeting, and her expression seemed more annoyed than welcoming. As the employee rang up my order, Shelby started making sharp comments about the pace of the shift. “We’re really slammed tonight,” she muttered to no one in particular, her voice edged with frustration. I brushed it off, figuring it was just a stressful night for the staff. But things quickly took a turn for the worse when I asked for a small change to my order — a simple request to add mushrooms. Shelby’s eyes narrowed. “That’ll take longer,” she said, sounding irritated. “You should’ve thought of that before.” I tried to explain that I just wanted to make a small adjustment, but she wasn’t hearing it. Her response was curt, almost dismissive: “We don’t have time for your ‘small adjustments.’ It’s a busy night, alright?” I was taken aback. Sure, I understood that it was a busy night, but this wasn’t exactly the level of customer service I had come to expect from a manager. I thought about asking to speak to someone else, but it felt like it would only make things worse. Instead, I paid for the pizza, now feeling a little less excited about my meal. As I waited for my pizza, Shelby continued her tirade, this time in front of her staff. She was louder now, complaining about everything from the oven’s temperature to the quality of the dough. At one point, she even yelled at an employee for not "slicing the pizza correctly," as if the whole world were watching and judging her every move. It felt more like a performance than a manager doing her job. Finally, the pizza was ready. I walked up to the counter, a little hesitant. Shelby handed it to me without saying a word, and I muttered a half-hearted “thanks” before making my exit. When I finally got home and opened the box, the pizza was barely warm, and it had the wrong toppings — not just missing the mushrooms, but also a few other mistakes I didn’t order. It wasn’t the end of the world, but the whole experience left a sour taste. I guess sometimes, the stress of a busy night can bring out the worst in people. But it’s hard to forget the way Shelby’s attitude made what should’ve been a simple, pleasant experience turn into one I’d...

The store was clean. The staff were kind. The food.was on point and made quickly. This store manager and staff were great! Not only can the Hernando Domino's learn from this store. But a few other restaurants could to. Alot of places severely lack customer service,and even common courtesy. I was severely mistreated by another company. Made an online order to the Hernando location. 5 minutes from arriving to pick up my order the store called and canceled my order. I scrambled to reorder the same order to this location thought everything went fine the app went to the tracker and looked great. Upon arriving the app showed the order went to the original location. The counter staff went to get the manager. She came quickly my aid. She placed the order herself and gave me the online deal and an additional discount for the inconvenience from the app and the other store. She was kind and understanding. And even seemed to treat her staff the same as she treated me. Managers are supposed to be leaders and set examples for the staff. And this kind lady did just that. I will prefer to use this location over the others due to the higher quality of both service and...

While I was out running around yesterday in Inverness I decided seeing that I was on my own for pizza night that I would just order pizza from the Domino's that was in front of me on East Gulf to Lake in Inverness and I have to tell you this is the second Domino's that I've been to In the last 2 weeks that has completely surpassed my expectations on customer service and the quality of their pizza and most of all the crew they were outstanding when I walked in I didn't know what I wanted I asked about a special and the gentleman at the register told me everything that was going on recommended and help me to get the order placed online to make it more convenient I didn't get a chance to eat the pizza for almost an hour but when I did reheat it it was perfect it was exactly what I'd ask for and I can't say anything more about the people that work there the employees were absolutely outstanding right down to the delivery man that I talked to who was extremely upbeat and acted like he really liked his job they all did so my hat's off to the Domino's you really made my night I picked up my pizza between 6:00 and 6:30 on Wednesday night...