Panda Express — Restaurant in Contiguous United States

I came here the other day to get a bowl with orange chicken and rice. Halfway through my meal I came across a piece of uncooked chicken. I had to quickly take a picture and spit out my food as I was in utter disbelief of what I bit into. (I provided a picture) and did call the store to let them know. I spoke with manager lesly, she did nothing to alleviate the situation even after I said I was able to provide proof of the uncooked chicken she said all they would be able to do was remake the bowl. but no refund was offered. im not sure why anyone would want to replace it with another bowl and risk getting uncooked chicken again, I clearly wanted a refund after biting into basically raw chicken. Lesly was very disrespectful and honestly sounded like she didn’t even believe this happened. I will provide a picture here so other customers can beware especially of the chicken. This is a new location so I really wanted to give them the benefit of the doubt, all I wanted was a refund, but instead employees just made me feel like this didn’t happen even though I had a photo and even offered to show up to the store with the raw chicken itself to show them. The way they spoke to me made me not want to come back, at that point lesly said “I already offered you a replacement bowl, I’m not sure what else I can do” not even apologizing or assuring me that this would never happen again. I really hope this situation will be looked into because it is a serious issue, thankfully I didnt get sick since i caught it after the first bite and spit it out. But i would hate for this to happen to anyone else and...

Not only was a family member met with racist derogatory comments, but a worker also threatened to spit in their food due to a minor disagreement that happened in line. This employees name is RUBEN. Multiple calls have been made to report this disgusting incident that occurred at this Montana location. When speaking to overweight manager LESLY, i was met with nothing but disrespectful comments and rude remarks. A call will be made to upper management since LESLY does not want to train her employees to be respectful. Also, the company has made absolutely no remarks or responses to my family members original review about the situation. Health services has been contacted, just because you are a new facility does not mean you can treat people however you’d like. I am absolutely disgusted and appalled by the behavior exhibited by these employees, being rude to customers, cussing in front of customers and having conversations as if we are not there, threatening to tamper with food, and last but not least you can constantly see workers outside smoking and getting high in the back of the store. This is extremely disgusting and dangerous for the safety and food of the customers. Hopefully this will teach manager LESLY to start reprimanding her employees correctly. Customers should not be expected to tolerate disrespect or pay 12 dollars for a...

I am submitting this review to formally document a serious and deeply unacceptable incident involving an employee named Ruben. During my visit, Ruben spit on my food and then proceeded to make a racist comment toward me. This behavior is not only unprofessional—it is offensive, discriminatory, and a direct violation of basic health and safety standards. I felt blatantly disrespected, targeted, and unsafe, and I will not minimize the impact of what occurred. No business should tolerate an employee who behaves in such a hostile and unsanitary manner. I am expecting immediate corrective action. If this issue is not addressed promptly and appropriately, I will escalate this matter to higher management, corporate leadership, and any necessary authorities without hesitation. I will not allow this incident to be ignored or dismissed. I am demanding accountability and assurance that no other customer will be subjected to this type of...