Dunkin' — Restaurant in Copperas Cove

I wasn't very impressed with this place when I went there for the first time right after they opened. The store was dirty, the clerks were tatted up and grungy looking. They didn't care that people were there waiting to be helped. They were just having a conversation between themselves and got around to us when they felt like it. I had, at the time, decided I wasn't going to go back. I'm really glad I did though! The other donut shop, which will remain unamed 😆 Was out of almost everything so I decided I would give Dunkin ONE MORE chance. The kid at the counter was really friendly, clean cut, well mannered, and when I figured out I couldn't tip him with my card when I paid for the donuts, apparently that's some kind of policy by the store and I was pretty upset because I don't carry cash! So when we realized I couldn't tip him he was so awesome about it!! This policy needs to be addressed by the store mgr or owners! Y'all don't pay them enough hourly to make it where they can't take tips either! NOT OKAY!! Anyway. The donuts are fresh. They taste heavenly! (Too good y'all! You could make them a little less amazing! 😆) The store was clean and the selection was still pretty good for a Saturday evening! I guess I should wrap it up.. but WOW! 😮 Y'all are killing it! I will be back (hopefully you will have apple fritters!). This is Saturday March 9th. I was there somewhere around 6:30 pm or so. Please make sure the kid that took care of me gets plenty of koodo's! Give him a raise or fix it so we can tip...

This location is the reason Starbucks, even with crappy coffee, still gets business. First, I am a retail executive with nearly two decades of experience in customer service. I can tell you that the basics, especially for a brand-new store, are now out the window.

Let’s start with the literal bread and butter. They are “Dunkin Donuts,” so you’d expect to see donuts. Instead, at 9 AM, the store had zero donuts. You’d think that as a company that literally started the brand with “donuts,” they’d get that right.

The staff lacks leadership. The atmosphere is one of “hanging out.” There’s no attention to detail. I know this because I wasn’t asked how I wanted my coffee. I got the wrong coffee while literally having zero wait.

Finally, store standards are out the window. The bakery looks like it failed. Now, as my first walk-in, I was confronted with an empty case. Then, I dared to use the restroom. I found feces smeared on the wall, urine on the toilet seats, no towels to dry my hands, and an empty soap dispenser.

Needless to say, I will not return to this location in my future travels through Killeen. I hope that if this is a franchisee, they hire a leader who can maintain store standards with the...

If I could put a negative star I would! Went to pick up my mobile order and realized one of my drinks didn't have sweet cream foam. When I pointed it out to the skinny white lady at the drive thru she pointed to the recipe on the drink saying it doesn't have sweet cream on the order and that she can't add it because it would be an extra charge when we have already payed for it. I showed her my mobile order recipe that showed I paid for it and she started giving us attitude even tho we were respectfully talking to her with no attitude! Also ordered a lemonade and it tasted really watered down. This place is a disrespect to the dunken chain and to the...