Dairy Queen Store — Restaurant in Coralville

I haven’t been to this DQ in years and there was a reason for that. However after the new management I figured they deserve a chance to form new opinions of their own after the rocky past of this establishment. We went in for a couple simple treats. My wife wanted one of those cake in a cup deals and I decided on a shake. It took quite a long time for any of the employees behind the counter to notice a line of people at the register in front of their faces. No eye contact, no “sorry, we’ll be right with you”… nothin. During this time I decided to look around a little more and let my eyes wander. I noticed the return vents in the ceiling hadn’t been cleaned in years. Incredibly dirty, rusty, and even possibly moldy for all I know. The floor in the kitchen was disgusting. You can tell they haven’t cleaned under or behind their equipment in a long time. At least not well. The walls of the kitchen were in bad shape and very dirty and even had splatters up near the top and I thought “how does someone splatter the top of a wall and never clean it off?” Eventually someone came to take our order. They asked my wife to check the freezer for her cake in a cup and she stated the only one in there did not look very fresh or even prepared very well at all so she wanted a fresh one to take home. After paying for the order, the lady preparing it came to ask again if she checked the freezer. My wife is more of a timid and kind hearted person but once again said the one in the freezer didn’t look good so she was just wanting a fresh one. This lady appeared to keep explaining how they usually put them in the freezer to set up and to me just appeared to be trying to steamroll excuses not letting my wife speak so that way she would avoid making it. Eventually she made it… however I immediately threw my shake in the trash after 3 sips of it because it tasted like strawberry yogurt that was left out of the fridge too long. Unfortunately I was disappointed with the outcome. Maybe the new management isn’t quite the right fit for leadership either? Or perhaps the sad truth is this establishment is destined for failure. I know I...

Avoid this location at all costs. Go anywhere but here. I should’ve known to keep driving just based on the condition of the building and the parking lot, seriously this building needs to be shut down and condemned by the city.

The employees didn’t do anything wrong, but the guy (mid 40s) seemed like a drug user perhaps, and certainly weren’t friendly (I’d never imagine the cheap owner has something to do with that). The female employee that handed me my blizzard didn’t really look like she wanted to be there, that’s really my only way to describe her appearance.

The food was my main concern. The ranch sauce smelled spoiled. The toast was burnt and I believe I bit into something rubbery, I don’t want to know what it was. The chicken fingers were absolutely disgusting, I bit into one and thought I was going to vomit. I also purchased a blizzard, and I can’t describe it, but something was just off about it and everything else. The fries had a very strange texture. I mean, the food was served in a box, kinda like the one you get in prison or in the military. Just weird.

I haven’t been too impressed by anything in this town as far as food is concerned, but at the same time I haven’t gone to any length to review anything either. This establishment needs to get closed down. I’m not sure if the corporate side of things has any decision making power, but I sure hope the owner is banned from ever operating a food serving...

The Coralville Dairy Queen‘s is now under new management. The new team has been working for the last three weeks around the clock to clean the store and get proper training. We have new menu boards that have been ordered. (2-4wk for delivery) We have a local electric company coming to fix the drive thru boards so people can read the menu we did get new headsets so employees can now hear customers trying to order but please remember with us being right next to the train. There will be extra sounds and it is hard for us to hear. We now have experienced kitchen workers who will make sure your food is fresh and hot when handed out the door and if we messed up the order, we will get it corrected immediately! We are extremely sorry for past experiences, and I would like to invite everybody to come back and give the Coralville Dairy Queen‘s, another chance and the opportunity to meet the new team. Customer service and the quality of your food is our number one priority hope to see you soon. Have a blessed day.!!

The new Coralville, Dairy,...