Il Fornaio Corporate Office — Restaurant in Corte Madera

Subject: Very Disappointed with Our Recent Dining Experience

Dear Il Fornaio,

I wanted to take a moment to share our recent experiences with your restaurants. Our first visit to your Carmel location was extremely disappointing — the food was truly awful, far below the standard we’ve come to expect from Il Fornaio. Following that visit, we received a $50 gift card by email as a gesture from Il Fornaio.

Because we’ve always had wonderful meals at your Roseville and San Jose locations, we decided to use the gift card at Il Fornaio in Roseville, confident we’d enjoy the great food and service we’ve always known. Unfortunately, tonight’s experience was just as disappointing as our visit to Carmel. The food quality and overall dining experience were simply not up to the level Il Fornaio is known for.

It genuinely saddens me to write this. We have always appreciated Il Fornaio for its consistency and excellence, which makes these recent experiences so disheartening. I truly hope management takes this feedback seriously and works to restore the high standards that once made Il Fornaio one of our favorite...

Ill Fornaio has been. the restaurant we have gone to in Walnut Creek Ca. Other than pizzas, Calamari, we have no luck with other items on the menu. Specially two weeks ago got food poisoning. I order Linguini and I throw up. I was nauseated. I also develop a headache. And bad headache as well. Yesterday I had sea bass with the same symptoms. I call Kaiser Hospital and the nurse told me I should have crackers or go emergency after throwing all night. I start feeling dizzy and 911 Ambulance came and took me at the ER for over 5 hours. Giving me Ivy and EKG test and my heart was palpitating. At the hospital I had 5 nurses to take care of me. 5 hrs. and they did Cat scan. I almost lost my life. I Youndt recommends...

TERRIBLE SERVICE FROM THE STAFF

On Saturday, March 23, 2024, my family, and I visited Il Fornaio in Coronado, CA, only to be shocked by the terrible treatment we received. While we were trying to calm down our two-year kid the manager, LUCA, approach us displayed absolute arrogance by publicly shouting at us, ultimately forcing us to leave mid-meal due to intolerance and racism. This deplorable behavior not only spoiled our dining experience but also demonstrated a profound lack of professionalism and respect. Such conduct from a restaurant manager is deeply disappointing and unacceptable, leaving us feeling disrespected and disillusioned with the...